Good afternoon dear friends. In this article we will talk about how it works hotline on housing and communal services issues, what questions can be asked there, whether similar lines exist in the regions. Yes, such a line exists and operates.
Any resident of our country can call the number 8 800 700 89 89, or describe a problem on the website of the Fund for Assistance to Housing and Communal Sector Reform, relating to the field of housing and communal services, such as, for example, about the provision of utility services, the competence of certain actions of the management company (MC) or HOA, tariffs and so on.
What is FSRZHKH
If you think that your question is not global enough, and local authorities can answer it, then regional hotlines for housing and communal services at the mayor’s office or under the governor’s administration also work. But it is better to call during business hours in order to quickly resolve this or that issue. The SRZHKH Foundation was created after the publication Federal Law No. 185-FZ dated July 21, 2017 “On the Fund for Assistance to the Reform of Housing and Communal Services.”
The fund mainly deals with government financing of major repairs of apartment buildings, as well as issues of liquidation of dilapidated housing and moving residents to new apartments.
The fund will help everyone
Another line
If you are interested in raising tariffs for housing and communal services, or have comments and suggestions on this topic, you can contact the hotline of the Public Chamber of the Russian Federation at 8 800 700 88 00. It is better to call from 9-00 to 18-00 Moscow time. The phone works seven days a week. If in your region utility tariffs are raised above the specified maximum index size, then call here - they will definitely help you. Copies of your applications are sent to the Prosecutor General's Office for verification and to the Accounts Chamber.
What issues are being resolved
Many requests concern issues of registration and residence, when citizens do not live where they are registered. As a result, other apartment owners are not happy: it turns out that they are paying for themselves and for that guy, in this specific house not listed. And this is a very sensitive issue for Russia - a significant part of our population does not live at their place of registration. And since utility bills are growing every year, this situation is distressing. Someone might argue that the problem can be solved if we put apartment meters to the water. So the common house needs will not go away: if you pay less on the meters, then the management company or the HOA will take the difference, adding up what is missing for the maintenance of the common property, again from your pocket.
Various questions
People often ask why heating season ends, for example, on April 15, and payment for heating is taken for the entire month. Yes, gentlemen, such a heat metering system has long been a source of criticism, but so far things are going well. If the apartment building is not equipped with common house heat meters, then you will have to pay not according to the fact of its consumption, but according to the standard that is set for the month, and no one will recalculate anything in your favor. It’s especially offensive when the heating is turned off, for example, on May 6th. You are sitting, freezing, because there is another cold snap outside, and at the same time you know for sure that you will pay for heating in full in May.
Many questions are asked about subsidies for public utilities: when there is a rent debt, local officials simply kick the unfortunate ones out, instead of working on the issue of reforming the debt and issuing subsidies to those in need. I have to complain. Many residents of the first and second floors of high-rise buildings are charged for using elevators, although they do not use them. The law clearly states that the service must be provided and used, but where, pray tell, should residents of the lower floors go? Chasing pigeons onto the roof? When asked, the management company or homeowners association says that these are the instructions and they don’t want to do anything. One desperate woman even wrote a statement to the Strasbourg Court of Human Rights about this matter.
In Soviet times, we had never heard of hotlines, but the necessary phone numbers were always at hand, and calling the right specialist and resolving any issue was not a problem. And now, at best, a dandelion girl is sitting, writing down your question and not solving anything. At worst, you will listen to long beeps or run into an answering machine. No, sooner or later you will receive an answer, but not always to the question you asked.
With this, let me say goodbye. Subscribe to new interesting and topical articles on our website and provide links to them to your friends and relatives on social networks.
Would you like to call Moscow Mayor Sobyanin’s hotline for housing and communal services complaints? You can ask specialists other questions, it all depends on the problems you have. In our material we will study available methods to submit an appeal.
Here are a number of reasons to contact the hotline:
- You want to report facts of corruption.
- There are questions regarding transport.
- Would you like to complain about poor quality street cleaning?
- Would you like to ask general questions?
- Would you like to file a complaint against officials?
- Do you want to talk about problems in the area that require urgent solutions?
- Complain about work government agencies.
- Contact specialists on housing and communal services issues.
- Obtain information on solving existing problems in the area.
- You can call the construction hotline.
- Leave a complaint about companies that pollute environment and violate current rules.
- There are questions regarding the social sphere.
- For trade and services.
- On urban management, etc.
