In the event of unsolvable problems with the operation of a Steam account or games purchased through this service, many users prefer not to waste time searching for information on the Internet, but immediately contact technical support. This is primarily due to the theft of accounts, items and other situations in which a number of actions should be taken immediately. In this article, we'll cover the available way to contact Steam Support.
It used to be much easier to write a letter to the specialists of this service than it is now. In recent years, the service has significantly redesigned its help section, and now, instead of the available buttons, it is suggested that you first read a series of information that can help in fixing the problem. However, sometimes this is not enough, and users decide to personally contact support by sending them a letter. Let's take a look at the available ways.
Method 1: Login is possible
When you have the opportunity to go to your profile, this greatly improves the situation and makes it easier to contact Steam representatives later.
Steam client
Using the program running on a PC, you can easily access all sections of the service's help, where you can also start correspondence with the support service.
The text of the question can not be translated into English, as the company also has representatives of Russian-speaking support. However, according to some users, the Russian-speaking department processes requests more slowly.
Browser
If it is necessary to access through a web browser (for example, in situations where the client cannot be launched), all actions will be exactly the same, with a few exceptions. To go to support, you need to go to any Steam page and at the top of the page click on "Support".
A page similar to the one that can be launched through the Steam client will open. Further actions are no different from those described above.
Method 2: Unable to sign in
Due to hacking, forgotten password, problems with mobile authenticator and other difficulties, the user is not even able to log into his account. In such a situation, the circle of solving problems for him is greatly narrowed, which, however, is obvious: it is unlikely that any other problems will be of interest to a player who cannot even enter his profile. If through a web browser window "Supports" all the time it will redirect you to the authorization form, through the same window opened with the help of the client, the list of available solutions to problems is reduced in advance.
Additional Information
Users who have previously contacted technical support may remember that it was possible to create a special support account in the service, through which a dialogue was conducted with a Steam help representative. Now this function is not available, and the ability to communicate with the caliper has been significantly reduced. However, you can still contact help for various questions, and the answer will come to your request page and will be duplicated on the contact email.
You now know how to contact Steam Support to resolve problems with games, billing, or an account on this gaming system.
The Steam service is a popular online playground that contains a large number of popular computer and console games. Here can play both completely free and for money. Most free products have built-in stores that sell character items, interface decorations, sound theme changes, and the like.
Many players are faced with the need to contact the technical support of the Steam service. This happens for various reasons: someone had things stolen from their account due to the negligence of the owner, someone cannot figure out how to perform certain actions correctly, someone else's account was hacked and he lost access to it. By contacting the steam support department, you can quickly fix such problems and restore justice.
Do I need to register to get help on Steam
If a person is an active player of the service in question, then by default he can use the support service and no special registration is required for this at all. As soon as a person has created an account on Steam, he automatically gets the opportunity contact the technical department and ask for help with its difficulties.
Registration on this site is completely standard and without problems - the first thing you need to do is download launcher Steam, which takes just a couple of megabytes. Next, it starts downloading and installing the entire application, which eventually needs to be launched. The next step is to select the registration point and enter the required data. After confirming your account by e-mail, you can safely use it.
Steam support section
To contact technical support representatives in order to get any help or clarification from them, just find in the running Steam program button called"Contact support", or follow the links https://support.steampowered.com or https://help.steampowered.com/ru/ . 
The system will immediately prompt the user to select the subject of his request, as well as to clarify information about the product in which the problem has occurred. Here it is important to accurately indicate the data so that they are adequately processed by the relevant specialists.
In a special field, you must describe your problem in detail and in an understandable language, it is advisable to confirm it with additional information - screenshots, receipts for the purchase, etc. 
FAQ
Since the number of users on Steam is in the tens of millions, it is quite natural that administrations are often asked very similar template questions. In order not to answer the same thing every time, it was created special section titled "Frequently Asked Questions". Here are the most important answers to the problems that players often encounter. 
You can find this section on the Steam website quite simply - you just need to go to the community site, find the section " Management”, then select the sub-item regarding support and find the sub-item with the most frequent questions there. You can also find a search bar on the site and enter a query about frequently asked questions there. So you can find not only official, but also many useful user manuals.
Where to write to the support service
In order to safely get answers to your questions in Steam Help, you need to log in to the service website, select the menu item " Support and fill out the provided form. It must indicate topic of the appeal, select the product and category, the question for which you are interested in, and also in the special field "Your question" enter detailed information about what happened and ask for specific assistance measures. 
Everything is quite simple, but many beginners will not be able to take advantage of this opportunity - for starters need to spend at least $5 on your account.
Can I contact by phone or skype
A detailed study of the Steam site, no mobile number or Skype address for contacting for help can be found. Most likely, at the moment there is simply no such possibility, although it is possible that there are some American numbers where you can call, but you need to be prepared for the fact that you will have to speak English there.
Using Communities and Groups
With the current development of social networks, almost every major service strives to be present in them, create its own large community and try to maintain an active life in it. In the case of Steam, this is completely true - there is an official group of the site even in Russian In contact with. It is available at https://vk.com/steam.
To apply here with your question, you just need to correctly compose your message and send it to one of the administrators indicated on the page. You can also write a question in one of the existing discussions and user conversations that admins often view.
How long to wait for an answer
If you successfully sent your message to the moderators for consideration, then a natural question arises - how long will you have to wait until you are pleased to answer. Russian service steam support - complete unpredictability And to answer through how many they respond specifically impossible. The answer can come in 20 minutes, in a day or in 3 days - it all depends on how it turned out to be in the queue for consideration, whether it was correctly compiled and whether the problem is relevant.
When can Steam return things?
If a player has been the victim of trouble and lost items on their game account, they can expect them to be returned. But only in some cases.
If there was a deception
If a person was brazenly deceived and his items were taken away, you should immediately contact the Steam support and tell about what happened, confirming your story with some facts (screenshots, etc.). If the administration considers the story to be true, then the player will be returned his things, and the deceiver will be blocked.
Cases of non-payment
If the player was required to make certain payment, after which he received access to extended content, then after he delays the required payment, his opportunities will also be curtailed. Fixing the problem in this case is extremely simple - you just need to pay for the selected game.
Account hacking
If a player's account has been hacked, then when contacting support, it will be unambiguously restored and all the things that were stored on it will also be returned. This is a typical procedure that many people experience.
Can they not return
A lot of scammers are trying to lure items from the administration for free, portraying victims of theft and deceit. Naturally, they are calculated very quickly and do not get what they want. If you want to join them, then be sure - you won’t get much from Steam this way.
Also stolen or otherwise lost items may not return if a person has not provided enough evidence in his favor and the administration simply cannot verify the veracity of his words.
What is VAC protection
VAC stands for Valve Anti-Cheat and is the company's own development, created to combat dishonest gamers. This protection appeared in 2002 and has been constantly improved since then. If a man trying to cheat in a VAC-protected game, he will most likely be calculated, and his account will be permanently banned. Valve is very critical of cheaters. And if there is at least a suspicion, then the account is blocked without the possibility of recovery: 
This is the information you should know about Steam and how to defend your rights here if necessary. Usually, contacting the support service gives the desired result, and administrators restore the violated justice.
To ask a question, you will need to register on the Steam Support site. A support account and a Steam account are two completely different things.
You can create an account by clicking on the appropriate button.
Before you can ask a question, you will need to complete your registration on the support site by verifying your email address.
Search Help Articles
The Steam Support site is divided into two sections: "Games" and "Steam". If you have problems with games released by Valve or other developers, then you should select the "Games" section. If you are having problems logging into your account or using any function, you should select the “Steam” section.
Each of these sections contains information about the most commonly encountered problems.
Sending a question
On the question page, you can discuss your problem with a support person. Support staff may ask you for any additional information regarding your issue.
A huge number of users know about the popular Steam playground. Here you can find a lot of famous games on PC and game consoles. You can play free games, or you can use paid ones. In free products, there are shops that sell items for heroes, interface design, and more. Quite often, users have various questions, in such cases Steam support comes to the rescue. Reasons for seeking professional help may vary. In today's post, we'll take a closer look at the Steam support department and learn how to use it.
Is it possible to contact the Steam department without registering?
If you are a regular user of the service, then by default you can use the support service, you do not have to register specifically for this. As soon as a person has an account on the site on Steam, he automatically gets the right to contact the technical department and ask questions of interest.
The registration process here is simple. First of all, you download the platform launcher, it weighs only about two megabytes. After that, you activate the download and installation of the entire application from it, which should then be launched. Next, select the registration point and enter the required information. Once your email account has been verified, you can start using it.
Steam Support
If you need to ask something, or write something to specialists, just find the "Contact Support" button in the open program. You can also follow these links: https://support.steampowered.com, or https://help.steampowered.com/en/. The system itself will offer to choose the topic of the appeal, clarify the data on the issue with which difficulties arose. Here you need to enter the information correctly so that technical support representatives can immediately process them and answer you correctly.
There is also a special field where you state your problem in detail and clearly, it is best to attach purchase receipts and screenshots if possible.
Popular questions
There are a huge number of users of the gaming service, tens of millions. So there are a lot of the same questions, the most popular ones. For the convenience of site employees and users themselves, a special section with frequently asked questions was created. Here are collected the most important and frequent problems that gamers face.
Finding this section is easy:
- go to the community site;
- look for the item "Guide";
- choose a sub-item that relates to support;
- look for the FAQ section.
You can also use the search line, enter a query about the most common problems there.
Where should i write?
In order to quickly get the correct answer to the question that has arisen, you should log in to the resource, find the “Support” item and enter the information in the proposed form. There you indicate the topic, select the product and category with the problem of interest. In the field "Your question" enter the details of what happened and ask for specific help.
The instructions are simple, but it should be noted that some beginners cannot use the option - first they will need to spend at least $ 5 in their account.
How to contact by phone or skype?
Mobile numbers or Skype address are not listed in the site interface. Most likely, such an opportunity simply does not exist. Maybe there are some American phone numbers that you can call, but you will have to speak in English.
Steam support groups and communities
Today, every major service has its own page on social networks. Steam is no exception - there is an official group even in In contact with. Before contacting here, you need to correctly compose a message and send it to one of the addresses indicated on the admin page. You can also describe the problem in some open thread of user discussions, administrators often look here as well.
How long to wait for an answer?
If you sent everything, how long to wait for a response? Russian support Steam can be called extremely unpredictable, you can not even say approximate dates. You may get an answer within twenty minutes, or it may take several days. Everything will depend on the order of your appeal, the correctness of the compilation and the relevance of the problem.
When does Steam Support return things?
If you have become a victim of circumstances and lost items in your game account, you can hope for their return. But only in some cases:
- You have been deceived. If you have taken possession of your items fraudulently, you must promptly contact Steam technical support and tell about everything, confirm what happened with a screen or some other fact. If the moderators believe and check, then the things will be returned, and the scammer will be blocked.
- There was no payment. If a gamer had to pay something to get access to additional content, after a delay in payment, its functionality will be cut. In this case, you will have to pay for the game faster and everything will be fine.
- Profile hack. When a person's account is hacked, he turns to Steam support. After that, it will definitely be restored, all the things stored there will be returned.
A huge number of scammers daily try to lure free items from Steam admins by telling stories about theft and deceit. Naturally, they are immediately "bitten", but they do not get what they want. In addition, if something was indeed stolen from the profile, but there is no evidence of this, attempts to return may not lead to anything.
All about VAC protection
VAC (Valve Anti-Cheat) is a company's own development, which was invented to combat dishonest players on Steam. Protection was announced in 2002, it is regularly updated. If a person cheats in a game with VAC protection, then they will definitely be found, and the profile will be permanently blocked. The owners of the service are very strict about scammers. If there is even a slight suspicion that the account is sent to a ban without the possibility of recovery.
This is how Steam support works. So if problems arise, feel free to contact the experts. They will definitely help you solve everything.
Foreword
Purpose of support
Steam Support, aka "Steam Support", "Steam Support" and "Steam Support", can help you recover your lost or stolen account, solve a problem with a Valve game, return stolen items from your inventory, assist with payment games and more.
Steam Support Account
Remember!
You can't use your Steam account to sign in to your support account.
Account from Steam Support - this account is from Steam Support.
Your Steam account is an account from Steam.
If you want to ask a support question, then you must register on the technical support site.
If your account has been hacked, then create a new mail and register from it!
I have everything in English! What to do?
At the very bottom of the page there is a list of languages. Click there and select "Russian".
Support site
Signed up for a support account? Great!
Contacting support
If you still did not find the answer to your question in any of the sections, then feel free to click on the button " Contact support", Which is located in both sections.
Contacting support
Describe your problem as clearly and distinctly as possible.
Be sure to attach evidence that this is your account to the question.
If you made purchases on the Steam store using a credit card, please confirm the type of card (Visa, Mastercard, Discover, American Express), the full name of the owner, and the first and last four digits of the number.
If you have activated a game purchased in the disc version, please write by hand the number of your appeal in tech. support: XXXX-XXXX-XXXX (number of your appeal) on a card or sticker with a key and send a digital photo or scan of this key in .jpg format.
If you made purchases in the Steam store via WebMoney/Yandex, please provide a screenshot of the full receipt with the transaction number from this purchase on your WebMoney/Yandex account. The transaction number consists of 16-18 digits. In Yandex, it is indicated in the "Client ID" field, in the details of the operation, in WebMoney - in the "Note" field.
If you have made purchases in the Steam store through Qiwi, please provide a screenshot of the full receipt with the transaction number from this purchase on your Qiwi account.
Below are examples of how you should and should not contact support.
Posted a question? Now submit it by clicking "Ask a question"!
The reply is in process
Support receives tens of thousands of questions, and fewer than 50 employees, so be patient and wait for an answer. And they will definitely answer you.
Support responds depending on the workload. As a rule, the response time takes from two days up to one month. You should not add messages like “When will you answer?”, “Have you forgotten about me?” And so on.
If they don't answer you, then don't close the question and create a new one otherwise you will wait even longer.
