Standard hot water temperature. What should be the temperature of hot water in the tap according to existing standards?

Many users are faced with the problem that the hot water that should come out of the tap is not as expected and it is barely warm. In such a situation, it is necessary to protect your interests and write a complaint.
We will tell you further what the requirements for hot water are, what temperature is optimal, and how to write a claim for poor-quality service.

Standards for hot water temperature in an apartment building

Current standards establish that the temperature of indoor water supplied to the homes of Russians living in apartment buildings, must be at least 60 C.

In this case, the legislator sets a limitation. Thus, the standard is valid for those citizens whose homes are connected to a centralized hot water supply (DHW) system. The law also defines permissible deviations from the minimum standard. They depend on the time of day.

So, in the period from 00-00 to 05-00 it is allowed that the water temperature in the apartment may be 5 C less, while in the remaining time the deviation should not exceed 3 C.

Therefore, based on the actual rules, during the daytime the temperature hot water can be 57 C, and at night – at least 55 degrees.

Standard 2019 SNIP and GOST

When talking about hot water supply in a private house (apartment), the first thing that comes to mind is the current regulations relating to this topic. The fundamental one is SNiP 2.04.01-85. In 2013, the Ministry of Regional Development determined adjustments to this standard, which were included in it under the name SP 30.13330.2012.

Let us note that the indicated act is expanded, has sanitary installations, and affects not only the issues of hot water supply, but also internal water supply and sewer systems, used for apartment buildings. Rusty and poor quality water is also mentioned here.

This standard determines that regarding the permissible DHW temperature, it is necessary to focus on the provisions of GOST 2874-82. The following rules are outlined here:

in centralized hot water systems connected to open heat supply systems at the point of intake, the optimal water temperature does not fall below 60 C;
for centralized hot water supply systems connected to closed heat supply systems, the minimum norm is 50 C;
The maximum water heating temperature for all heating systems is 75 C.

Standard 2019 SanPin

One of the key legislative acts establishing the rules regarding hot water supply is the current SanPin 2.1.2496-09. The standard was approved by Decree of the Chief Sanitary Doctor of Russia No. 20 of 04/07/2009. It has deep connections with other regulations.

The specified regulatory framework determines the maximum and minimum limits of permissible water temperature in an apartment building. Thus, the maximum value is 75 C, and the minimum is 60 C. At the same time, the legislator establishes some acceptable standards deviations, which, depending on the time of day, are 3-5 degrees.

At the entrance to the house, the temperature of the supplied water may, accordingly, be slightly higher. This is logical, because in the pipeline networks of the house it can cool down!

Measuring hot water temperature in an apartment: rules

If the user intends to check the quality of the hot water supply service provided, he can measure the water temperature. Based on the data received, a citizen has the right to file a claim with the service provider if the temperature does not comply with current standards.

There are certain rules for measuring hot water temperature. Consumers need to take mandatory actions. The order will be as follows:

open the tap and leave for 5 minutes. This is necessary to ensure that the water drains, otherwise the indicator will be too high;
You should take a container into which water is poured. The neck of the container must be wide to accommodate the measuring device;
the temperature is measured, the container is placed under the flow of water so that excess water constantly drains from the glass;
a measuring device is installed in the center of the container to record the temperature;
The results obtained should be recorded and compared with current regulatory recommendations.

Why is the temperature below normal?

Problems with hot water supply often affect consumers. Many users do not know how to protect their interests in such a situation, and continue to pay the established tariffs of management companies.

If we talk about the causes of the problem, they can be divided into several categories:

Circumstances that have a legislative explanation. The law allows the temperature of hot water in taps to be lowered if new heating systems are being tested, or suppliers are introducing new requirements for the technical equipment of the plumbing system. When introducing new equipment, the state will not impose sanctions against violators.
Repair operations. Hot water supply systems periodically require repair and reconstruction, which can cause water supply problems. If this happens, the temperature of the warm water may drop or the water will disappear altogether. However, this must be communicated to consumers. Management Company early.
Deception and fraud against consumers. The management or resource supply company deliberately lowers the water temperature, providing a service of inadequate quality, trying to reduce the cost of heating it. By doing so, they violate existing laws and will be held accountable.

What to do if the temperature of hot water in the apartment is below normal, where to go?

If the water temperature does not meet the established standards, if it is not hot enough, the consumer may apply for a recalculation. In this situation, you need to pay attention to the Decree of the Government of the Russian Federation No. 354 of 05/06/2011. Here the further actions of the dissatisfied consumer are prescribed.

So, according to the document, the user will have to act as follows:

If the consumer discovers that the water temperature in his tap does not meet the requirements and has significant deviations, he needs to notify representatives of the supplier company and the management company about the problem. The notification may be either oral or written.
The dispatcher receiving the request records the fact of dissatisfaction. Note that he is obliged to do several actions, in particular, introduce himself and name his position. The request is recorded, after which the user is informed of the number of his complaint.
The consumer must clearly state the essence of the complaint to the dispatcher (lack of water in the pipes, low temperature, etc.), indicate his personal data, and also indicate the contacts through which he can be contacted to clarify the situation.
If the dispatcher knows about the existing problems, he will give preliminary justifications. If he does not have accurate information, the employee will inform the applicant about the upcoming measurement procedure, which is agreed upon with the consumer.
Based on the results of verification operations (measurements take place in the presence of the consumer), a report is drawn up in 2 copies. One of them is given to the applicant, and the second remains with the company receiving the application. If the measurement results do not meet the consumer’s requirements, he has the right to insist on measurements being carried out by independent experts.

Who is responsible for hot water in the apartment

The current principles affecting the problems of inconsistency of water temperature in the hot water supply in residential buildings establish that management companies and homeowners associations, who are the actual subscribers and recipients of the hot water supply service, will be responsible in this situation. Also included in the area of responsibility are direct service providers – resource supply organizations.

If any complaints arise regarding the quality of the supplied hot water in the water supply system, a dissatisfied consumer has the right to file a complaint with representatives of the management company, or directly with the supplier.

How to write a complaint

The legislator establishes a number mandatory requirements, which should be taken into account when filing a complaint by a dissatisfied consumer in the housing and communal services segment. So, if a citizen is not satisfied with the quality of the hot water service, and believes that the water temperature is low and does not meet the standards, he will have to pay attention to the following points:

the application can be written manually or printed on a computer;
in the upper left corner you must indicate the applicant’s current information, including full name, residential address and contact information;
You must indicate the name of the organization to which the complaint is being sent and which is found to be non-compliant with current requirements. If the user knows an official involved in solving problems of this type, it will be necessary to indicate that the complaint is being sent to a specific specialist (for example, the city of Moscow, I.I. Ivanov, chief specialist in housing and communal services of the company “Your Everything”);
in the main part of the appeal, you must indicate the reasons that prompted you to file a claim (unprovided hot water supply services), inform about the essence of the problem and attempts to solve it. The consumer must indicate when and where he applied to demand attention to the problem, and what answer the representatives of the management company or the resource supply structure gave him. It is advisable to make references to actual standards;
after writing the main part of the claim, you must indicate all the attached documents, including the results of measurements made by independent experts or employees of the management company, witness testimony, information defining the epidemiological threshold for water safety, etc.;
the date of writing the complaint is indicated, and the applicant leaves a personal signature with a transcript.

The application receives a personal code by which the user can track its further progress

Application for recalculation of payment for hot water of inadequate quality

The application for recalculation has the form established by law; you can study the current sample document and download it. ⇐

Recalculation for hot water deviation from the norm, degrees, formula

If the consumer has up-to-date information regarding current water temperature standards, he has the right to file a claim with utility companies in an effort to protect his interests.

Note that the legislator establishes a number of penalties for violators.
According to the provisions of Article 7.23 of Federal Law No. 195, officials will be punished with a fine of 500-1000 rubles, legal entities - 5-10 thousand rubles. In the future, it is planned to establish more serious penalties.

Recalculation is made using a specific formula. Thus, the legislator established that during the period when hot water did not reach optimal temperature, the consumer will pay according to the tariff typical for cold water (recalculation method). At the same time, the formula establishes recalculation taking into account 0.1% for every 3 degrees of deviation from the norm.

Recalculation example

To analyze the situation, let's give an example of the following type. The hot water temperature is 53 degrees (the hot water system is open) and this value was observed during the calendar month. Therefore, for this period, payment should have been calculated at the rate for cold water. The consumer consumed 3 cubic meters of hot water at a rate of 100 rubles per cubic meter. At the same time, the cold water tariff is 30 rubles per cubic meter. Consequently, instead of the required 30*3=90 rubles, the payment amount was 100*3=300 rubles. They must return him 300-90=210 rubles.

The 2019 standards that determine the temperature of hot water supplied to the premises are established by a special document - the SanPin order. Just like last year, this indicator remained unchanged, which means that all Russians living in multi-storey buildings have the right to demand from the service organization full provision of comfortable living in apartments, including the supply of hot water.

It should be noted that the problem is not even that the water has a temperature that is not quite suitable for use. The problem is related to the danger posed by water supplies that are treated contrary to accepted technology. Today we will talk about what standards are in force in Russia and what rights are given to residents of apartment buildings.

Not every owner knows that the water temperature is determined by the water supply system. For each type of water supply device, a different indicator is set, such as:

for an open system – from 60 degrees Celsius;
in a closed system – from 50 degrees Celsius.

According to 2019 standards, the hot water temperature should not be higher than 75 degrees. The top level no longer depends on the type and configurations of the system.

This standard must be observed very strictly, and there are several well-founded reasons for this. In particular, we are talking about the following important points:

Too low a temperature can cause the liquid in the pipes to become viscous, and infectious agents will begin to appear in it. When the temperature threshold is met, harmful bacteria die and do not reach the human body;
Excessively hot water can cause severe burns to the user. Even at a temperature of 55 degrees, the risk of getting a burn is very high, so to avoid this situation, cold water is usually “mixed” into an open water supply system;
excessive increase temperature regime DHW can lead to deformation of parts of the plumbing system made of plastic. This kind of danger has begun to increase especially in recent years, when people are increasingly installing plastic pipes in their apartments.

Finding the culprit here will be very difficult, since no measurements of hot water temperature were initially carried out. This means that you will not be able to receive compensation either.

What deviations from the norms are allowed?

A sharp drop and increase in the temperature of the hot water supply can lead to serious disruptions and failures in the water supply system and even possible injuries to citizens. At the same time, there are a number of permitted deviations from established standards. We are talking about the following points:

during the daytime (from 5 am to 24 pm) the water temperature can be lowered by no more than 3 degrees, that is, to 57 degrees Celsius;
at night (from midnight to 5 am) the maximum possible reduction threshold is 5 degrees, that is, up to 55 degrees Celsius.

DHW suspension can occur in two situations. In the first case we are talking about an accident. The second option is to carry out planned preventive measures. In any case, residents should not suffer, and the maximum permissible period for turning off hot water is 4 hours.

Ways to find out the temperature of water

To defend your point of view and receive compensation for violation of rights, it is not enough to go or write to the Criminal Code. It is necessary to present to them irrefutable circumstances that the water flowing from the tap is not too warm, preferably obtained experimentally and not subject to doubt.

When an injured tenant wants to seek justice and compensation, they will first need to find out what the current performance of the property is. The procedure is quite simple and short. Moreover, no complex or obscure devices are required for this.

To get the necessary information, you will need to arm yourself with a simple thermometer with a scale of 100 degrees. This device is suitable for measuring the desired indicator. When using the device, you will need to strictly follow the given algorithm. This will allow you to get the most accurate results. The procedure should be as follows:

Open the tap with hot water and wait at least 3 minutes. This makes it possible to remove accumulated liquid, the indicators of which are slightly lower.
Place a glass under the stream and hold it so that the water overflows. You can’t just put water in a glass and take it to the table, because during this time it can cool down by a couple of degrees.
It is important to carefully lower the thermometer into the glass closer to the center.
Once the readings stop increasing, you can record the data.

If the resulting temperature is below the permitted temperature, then it will be necessary to file a complaint with the Criminal Code or the housing and communal services department. If there is no reaction, then the next authority for the complaint is the prosecutor’s office and the court.

Conclusion

In conclusion, it is worth noting that if the temperature of hot water drops below 40 degrees Celsius, the tenant will pay for it as for cold water supply. During a violation of current standards, a citizen also has the right to demand a recalculation.

The difference in the use of hot water between country house and apartment basically lies in the fact that in the system of individual autonomous heating you can always monitor and adjust the temperature and pressure of the coolant flowing through the pipes, and in centralized system For heating, these parameters are set in the boiler room, and the owner of the apartment cannot in any way influence the adjustment of the characteristics of the working fluid. But what the hot water temperature should be can be controlled in the apartment. This must be done at least to ensure that the temperature of the hot water supply and heating complies with the standards and ensures comfortable living and use of hot water in the bathroom, kitchen and other water points. Therefore, if during the year, instead of hot water of a certain temperature, you receive barely warm or even cold water, then you should think about how and where to write an application in order to achieve the targeted spending of your utility bills.

How the temperature range is set

About what temperature the hot water in the water supply should be and central heating, the information is set out in SanPiN 2.1.4.2496-09 (sanitary rules and regulations determining the temperature of hot water supply and heating) and GOST R 51617-2000 (air temperature in the room when using heating and hot water supply). The parameters do not change for a long time, as they are determined by the appropriateness of these values - a person should feel comfortable and not experience any inconvenience when using hot water in one form or another.

Since the temperature of the water in the hot water supply depends on the technical solution for the water supply of the house or apartment, the temperature for the cold water and hot water lines will always be different. The temperature in the DHW system should not go beyond 60 0 C-75 0 C for all points of water intake. If the DHW circuit is closed type, then the minimum permissible temperature water should be 50 0 C, for an open hot water supply it is 60 0 C.

The housing and communal services standards contain the following permissible deviations: a decrease in temperature by 5 0 С at night (from 0.00 to 5.00) and a decrease in temperature in the daytime by 3 0 С (from 5.00 to 0.00). These rules are based not only on the comfort of using hot water, but also on the safety of residents. In case of deviation from the regulation more than the specified limits for every 3 0 C, residents have the right to demand a reduction in payment for hot water supply by 0.1% for every 60 minutes of violation. If, during control temperature measurements, the thermometer showed a temperature of ≤ 40 0 C, then payment utilities carried out according to the payment tariffs for cold water supply. To confirm the data, it is necessary to carry out an official measurement and draw up an act certifying the deviation from the SanPiN regulations.

If the water in the pipes is hot, it can cause burns, especially to children. In addition, modern pipe lines are plastic or metal-plastic, and the high temperature of the water has a destructive effect on them. If the temperature in the pipes is more than 76 0 С, a violation of the regulations occurs, as well as when the temperature drops to 56 0 С, and the tenants have the right to write an individual or collective complaint against the utility company.

There is also another rule that makes it necessary to regulate the hot water supply in the apartment within 60-75 0 C. warm water microorganisms and pathogenic bacteria begin to multiply rapidly and actively. Therefore, the temperature limit must cover the values. In which a person will not get burns, but microorganisms will die without harming consumers. This rule is especially relevant for children's and medical institutions.

In the warm fresh water legionella, a bacterium that causes pneumonia of unknown etiology, multiplies well. This means that in most cases the disease is not defined or is defined incorrectly, which leads to incorrect treatment with corresponding results, up to death. But in hot water, Legionella dies depending on the temperature:

At 70−80 0 C, the water is completely disinfected - all bacteria die instantly;
At 66 0 C, legionella dies in 120 seconds;
At a temperature of 60 0 C, microorganisms die in 22 minutes;
At 55 0 C, bacteria die in 6-7 hours;
At a temperature of 20−45°C, the active phase of legionella reproduction begins;
At temperatures ≤ 20°C, Legionella cannot reproduce due to the cold.

Based on the above, it becomes clear that when high temperature the use of hot water becomes safe in terms of morbidity, but unsafe in terms of possible burns:

When the water temperature in the hot water supply is ≤ 50 0 C, there is a sufficient degree of probability of getting a burn;
At temperatures ≥ 65 0 C, burns on the skin occur within 2-5 seconds;
At a water temperature of 55 °C, a burn can occur in one and a half minutes.

The problem is solved as follows: hot water with centralized distribution residential buildings first stored in tanks where the temperature is maintained sufficient to kill the bacteria. As hot water supply is supplied to the house, its temperature drops to a regulated level, and the use of hot water should be carried out only with the simultaneous connection of cold water supply to the house.

Water quality in hot water supply

What is regulated by Snip, GOST and SanPin ? Resolution SanPiN 2.1.4.2496-09, clause 2.4 regulates the temperature standards for transporting water to residential buildings, and the maximum temperature limits for hot water in an apartment are 60 0 C to 75 0 C. In addition, hot water in the apartment should not have any foreign odors and flavoring impurities. If for some reason the temperature regulations are not observed, a complaint can be filed against organizations involved in the delivery of hot water to residential buildings in order to eliminate the cause of the violation of GOST. In each region, the application form will be original, so here are a few examples of such applications:

https://youtu.be/1viQbRTzQ6A

How to measure temperature

To find out what hot water temperature is normal or not, they are carried out first independent measurements, and only after this it is necessary to invite official representatives of utility services to carry out official measurements and draw up relevant supporting documents.

To measure the temperature of hot water yourself, open any hot water tap and drain the water for 180 seconds, then fill any container with water (for example, a liter jar) and measure the temperature with a regular household thermometer. To do this, lower it into the jar for a few minutes and wait until the thermometer readings stop changing. If the thermometer shows too low or too high values, contact the utility companies with appropriate statements. If for some reason it is impossible to make a written application, then the dispatcher is obliged to accept an oral telephone complaint or an application for a control measurement by official representatives of the company. If the violation is eliminated without control measurements, the dispatcher is obliged to inform the applicant about this.

If the reason why the temperature schedule is violated is unknown, then a representative of the utility organization is obliged to arrive at the applicant for an official no later than 120 minutes after receiving any application - oral or written. Other time intervals are discussed with the applicant.

Repeated measurements of the DHW temperature are made by an official, after which a report on measuring the water temperature must be drawn up, and on the basis of this document, in the event of an obvious violation, the payment for DHW must be recalculated at other tariffs. The act is drawn up in two copies, one copy is sent to the management company, the second must be with the owner of the property.

How to write a complaint to the management organization

If the hot water temperature schedule is violated constantly and regularly, then residents can write a collective or individual complaint against the management company that transports hot water. For a complaint to have legal force, it must be drawn up in a legally competent manner, citing facts and arguments. Any notary or lawyer can provide assistance in drawing up such a document.

The document header must contain correct name the organization against which the complaint is being made, and the name of the responsible manager (if known to the complainant) to whom the document is addressed. Below are the personal details of the applicant: last name, first name, patronymic, address where the applicant is registered, contact information for subsequent communication regarding the application.

General complaint form:

Document title;
Statement that the temperature schedule is violated when providing residents with hot water according to the application form in accordance with Federal Law No. 195 under Article 7.23;
The statement itself contains a description and essence of the complaint. It is necessary to write in the document that independent and control measurements of the DHW temperature were carried out with the report of information from the previously drawn up act: date of measurement, personal data of the employee who conducts the control measurement of the temperature of hot water, temperature parameters;
The complaint must end with the requirement to eliminate violations in the supply of hot water supply or to eliminate violations of the temperature regime of hot water supply. In addition, you can oblige the company to inform you about the performance of the relevant work;
At the end of the written complaint, the date of its preparation is indicated and the signature of the applicant is put. The complaint must be submitted and registered in 2 copies. The document is sent to the managing organization by registered mail with a notification, or is independently delivered by the applicant to the company's office.

The second copy of the complaint, which remains with the applicant, must contain a mark on the receipt of the document, and it must also indicate the date of receipt of the application and bear the seal of the managing organization. The response to the complaint must be received no later than 30 working days.

How to request a recalculation if you deviate from the temperature schedule

How is the recalculation of the DHW payment made if the temperature schedule for supplying hot water is violated? Having a control measurement report in hand, confirmed by an official of the management company, you need to visit the management organization to arrange a recalculation of the hot water service.

If the DHW temperature at the time of measurement was ≤ 40 0 C, then pay DHW consumption necessary, according to the law, according to tariffs for cold water supply. Thus, to carry out an official recalculation, you need to have on hand a certificate of measuring the temperature of the hot water supply. Before drawing up the act, an application for measurement is submitted, the document must contain registration number, time of acceptance into office work, data of the dispatcher who accepted the application. If the report was drawn up during a technical failure, and subsequently the hot water temperature returned to normal, the dispatcher is obliged to notify the applicant about this, indicating the time frame emergency work DHW and time to repair a breakdown in the pipeline.

If the hot water temperature is constantly low and the reasons for this decrease are unclear, you should decide with a company representative (dispatcher) about the time to carry out a control measurement of the hot water temperature. After measuring and drawing up several copies of the act according to the number of participants in the measurement, the document is sent to the authorities that approve or do not approve the need for recalculation.

IN winter time the measurement is made taking into account the outside temperature and the thermal insulation conditions of the hot water supply line.

Features of measurements

When measuring the temperature of the hot water supply, the water from the tap should be drained for at least 2-3 minutes;
The draining time depends on the DHW supply pattern to the metering tank (for example, from an “independent” pipe or from a valve in the bathroom or kitchen).

The Code of the Russian Federation on Administrative Violations contains Article 7.23, which provides for punitive or administrative sanctions for violating the regulations for providing the population with hot water supply. Therefore, measurement and subsequent actions must be carried out officially and documented in order not only to establish the fact of a violation, but also to determine the exact time frame within which payment for DHW services will be recalculated. In this case, the initial period is considered to be the time of drawing up the measurement report, the final date for recalculation is the date of checking the compliance of the temperature regime of the hot water supply after eliminating the accident, breakdown or other reason for the violation of the schedule. If the management company refuses to recalculate, the applicant has the right to file a complaint with Rospotrebnadzor or the courts.

If violations fall within the scope of Federal Law No. 195 under Article 7.23, then the defendant may be fined, and the amount of the fine for an individual executing person may be 500-1000 rubles, for an organization – 5000-10000 rubles.

By paying for utilities, you have the right to demand that the management company perform your duties in full, and receive the appropriate quality of services and products for your money. Therefore, if you see that the service does not correspond to what was declared, do not be afraid to defend your rights and demand that the company providing the services fulfill its obligations. If you have complete information about DHW standards, temperature charts and permissible deviations, you can challenge the unlawful actions of service provider companies, accompanying your claims with relevant documents: measurement reports, applications for recalculation of payment for services, correctly completed complaints to higher authorities - Rospotrebnadzor or the court.

What to do if water does not meet SanPiN requirements

If you have a need to recalculate payments for inappropriate hot water delivery services, then your actions must take place within the legal framework, namely, comply with the requirements of government decree No. 354 Russian Federation, which sets the rules for the provision of utility services to consumers.

The requirements according to which your actions as an injured consumer will be regulated:

If you find a violation, you must notify the dispatcher about it in writing or orally. In any case, do not forget to indicate your contact details - personal data, address, reason for contacting. The dispatcher is obliged to register your request and give it a go;
In response, the dispatcher must inform you of his data, the registration number of your application and the time of its submission;
the fact of a violation of the provision of services must be verified by the dispatch service and recorded. To do this, an additional verification of the violation is carried out together with the applicant, about which a report is drawn up. According to paragraph No. 108 of Resolution No. 354, such an inspection must be organized no later than two hours after receiving the complaint. Other times are agreed upon with the applicant;
After the inspection, an act must be drawn up, based on the results of which violations will be eliminated. The document must contain a description of the violation, if it was detected, how and with what the control measurement of the hot water temperature was carried out, the time of measurement and the address at which all the described actions were carried out;
For each participant in the audit, a copy of the act is drawn up, the applicant must also have one copy.

If you, as the applicant and the injured person, do not agree with the results of the check and measurements, you can request an additional examination. The repeated check is coordinated and carried out in the same way as the primary one, only the expert already participates in it. If at recheck the fact of the violation is not confirmed and recorded, then the costs of the examination are borne by the applicant.

Actions after receiving the act

After you have completed all the documents and received an act of violation of the quality of public services for the delivery of hot water, your further actions are to submit a request for recalculation of payment. You can find out the time for which the recalculation must be made from the information provided above.

Duration of violation temperature chart counts:

From the time of bringing information about the violation to the dispatcher;
Until the time of the parameter recovery check.

If during this time the correct DHW has not been resumed, then the services with a violation of quality are considered incomplete, which means you have the right to submit a second claim.

All residents of apartment buildings are well aware that the temperature of the hot water in the tap, according to the standard, should be... hot. If you ask several people in a row, it is unlikely that anyone will be able to immediately clearly explain what the values of the permissible parameters are, how they are measured, and who should monitor all this. Such ignorance of residents is often taken advantage of by unscrupulous representatives of management companies, who send astronomical bills for services that no one even dreamed of. If the water temperature clearly does not meet the standards, it is necessary to take some measures and contact the appropriate authorities. There is also little clarity on this issue. Well, let's figure it out.

Why is temperature control important?

First of all, compliance with the temperature regime of hot water supply is prescribed by GOST requirements, SanPiN and SNiP standards. In addition, the provision of hot water supply is a service paid in accordance with current tariffs and requiring compliance with the terms of the agreement between the consumer and the supplier. There are also more specific reasons that force one to strictly observe the temperature regime of the hot water supply:

A decrease in water temperature below the minimum established threshold can trigger growth or outbreak infectious diseases, whereas if the specified temperatures are maintained, pathogenic bacteria die.
Excessively hot water can cause burns.
Majority modern apartments equipped with plastic pipelines or other elements of plumbing. Excessively heated water can damage them, melt them or cause deformation.

Utility services in our country often violate hot water temperature standards

Finally, we should not forget about the most important thing - the convenience and comfort of consumers, because hot water is supplied only for them. It must be borne in mind that in the vast majority of cases people complain about too cold water.

It is important! Complaints about excessively hot water are heard much less often, since there are much fewer conditions for creating such situations, and it is much easier to solve the problem. Mostly people are outraged by having to pay for hot water but not actually be able to use it.

In order to understand the difference in human skin reaction to contact with water different temperatures Let's make a small table.

Standard hot water temperature in an apartment building

So, the temperature of hot water in an apartment building is not someone's whim or opportunity, but a strictly standardized indicator that must be observed. It should be clarified that the temperature requirements are duplicated in SNiP, SanPiN and GOST, although they do not differ from each other. This situation arose because of the need to coordinate technical, sanitary and general standards, bring them into full compliance, eliminating the possibility of discrepancies and abuses. Otherwise, confusion could arise when doctors nod at technicians, technicians at GOSTs, and so on without end. The value of the standards has been worked out by many years of practice, the existing equipment is configured for it, it allows you to get the most comfortable mode of hot water supply.

Standards SanPiN, SNIP and GOST

The temperature of hot water, measured in a standard way at the point of analysis, must be in the range from 60 ° to 75 °. Wherein:

Not lower than 60° - in open water supply systems;
Not lower than 50° - in closed water supply systems;
No higher than 75° - in any case.

Lower temperatures (from 50°) are allowed for closed systems and relates to heating. Analysis of water for domestic needs is not carried out from them, so it makes no sense to consider them.

You can measure the water temperature yourself

These standards have been in effect for a long time and have been developed through many years of practice. Any serious deviation from the set values means serious changes in the technology of hot water supply, the presence of any violations or omissions. At the same time, there are permitted deviations from the specified values, due to the lack of water intake at night. Hot water tends to cool down. Being in pipelines for a long time without movement, it loses thermal energy. The amounts by which the temperature can be reduced due to natural heat loss are also clearly defined by current standards.

Permissible deviation of parameters

In 2011, Decree of the Government of the Russian Federation No. 354 “On the provision of utility services to owners and users of residential premises in apartment buildings and residential buildings” was issued. It clearly indicates all the parameters and conditions for supplying both hot and cold water. Among others, the permissible deviations in water temperature at the points of analysis are indicated:

At night from 00 to 05 o'clock - no more than 5°;
In the daytime from 05 o'clock to 00 o'clock - no more than 3°.

It also states that if the hot water temperature is below 40°, the calculation should be made as for cold water. This Resolution is a very useful document that allows homeowners to assert their rights in court or other authorities.

Residents of apartment buildings must know regulatory indicators and be able to defend their rights

It is necessary to have a copy of this document in order to substantiate your claims to representatives of the service provider at the right time. It also indicates the maximum period during which the absence of hot water is allowed - a total of no more than 8 hours per month or 4 hours at a time. An exception is made in the event of a dead-end highway failure; for such situations, a maximum limit of 24 hours is established.

Minimum temperature

Taking into account permissible deviations, the lowest temperature of hot water at water supply points can be:

At night (from 00 to 05) - 55°;
During the daytime (from 05 to 00) - 57°.

Any consumer knows that hot water cools down greatly at night. Immediately after opening the tap, its temperature is obviously below the standard values. On this account, there is also a rule according to which water should gain the necessary parameters when passed for 3 minutes (no more). If this does not happen, there is a violation of the rules for supplying hot water.

Reasons for the decrease in temperature

The main reason for the drop in temperature is the usual loss of thermal energy when the water in the pipelines is still. At night, the water intake stops almost completely, which causes a noticeable cooling of hot water, when it takes some time to pass it, waiting for the temperature to rise. Most users are sympathetic to this, although if you wait too long, legitimate questions arise - all the time while running from a hot tap cold water, the counter regularly calculates the amount of payment for consumed resources.

Even if the water is below the required temperature, you have to pay for hot water

In addition to this natural reason, there are others:

The pipelines of the circulation system are gradually clogged with salts, sludge and sediments, which significantly reduces their throughput and changes the mode of water supply.
Status of valves and shut-off valves often requires urgent intervention.

In the overwhelming majority of cases, the culprit of such situations is operating organizations that use the labor of unskilled or negligent workers who allow abuse or deliberate restriction of the supply of hot water and cold water in relation to the standard parameters. If the user is convinced that his rights are being violated by the operating (management) organization, he must file a complaint with the relevant supervisory organizations. In practice, it has been found that contacting the housing inspectorate is the most effective. Often one mention of it is enough for utility workers to regain their former vigor and begin to eliminate comments that they had not responded to before.

Rules for measuring hot water temperature

Before making an official request to the management company, you should measure the water temperature yourself. This is necessary at least in order to convince yourself that you are right and have specific figures on hand on the basis of which any claims can be made. It should be borne in mind that this data is necessary only to be confident in one’s own correctness and to confirm the correctness of one’s own assumptions. They cannot be used as an official document confirming the fact of violations.

It is important! To obtain a full-fledged document, it is necessary to take measurements in accordance with the established procedure, in the presence and direct participation of representatives of the management organization.

Procedure:

The temperature is measured.
An act is drawn up that reflects the measurement results.
The act is signed (or not) by representatives of the management company and the owner of the property (recipient of services).

The temperature measurement procedure must be carried out according to certain rules. There is such a document - Guidelines MUK 4.3.2900-11 “Measuring the temperature of hot water in centralized hot water supply systems.” It clearly defines the course of action. In particular, the approximate jet pressure when taking a sample is indicated - at least 2 l/min. Often, utility engineers begin to unscrew the taps to the maximum, arguing that “no less” means “as much as possible.” Formally, they are right, but during normal household use no one turns on the water so that splashes fly in all directions.

It is important! In addition, it is necessary to remember about the time of preliminary draining of water. In this matter, you should be guided by Government Decree No. 354, where the time is clearly indicated - 3 minutes.

A representative of the management company may begin to refer to the same Guidelines MUK 4.3.2900-11, which says about holding up to 10 minutes until a stable temperature is set. The situation is controversial, but not a stalemate. The fact is that the Government Decree has much more weight than departmental rules, so in this case any court will be on the side of the user.

Based on the measurement results, a report is drawn up.

Report on the results of checking the hot water temperature

Often they make up plain paper by hand, on which they put all the necessary signatures and seals. They are also valid, although the level of organization of work in such management companies is immediately visible, which may indirectly affect the decision of the court. It must be borne in mind that if employees of the management company violate the rules for measuring temperature, or try to somehow rig the results, the user has the right to refuse to sign such an act. In such cases, it has no legal force and is not recognized by the court.

What to do if the hot water temperature is low

As a rule, the first thing people do is contact their management company. This is quite reasonable: hot water supply is their business, and it is up to them to decide the issue. Most often this happens - clogged risers, failed valves and other problems are found. However, sadder stories also happen when you have to act more formally. First of all, you need to understand what results you need to achieve. Usually this:

Correction of the water supply situation;
Recalculation of the fee for the entire time during which the service was not received in the proper amount.

To do this, follow these steps:

File a formal complaint with the management company about the improper hot water temperature.
Wait for the engineers to visit and measure the temperature in the prescribed manner.
Draw up a report based on the measurement results.

The received act (copy) is already an official document confirming the fact of violations and giving grounds for an appeal to the supervisory authorities.

How to write a complaint to the management company

A written complaint is drawn up addressed to the head of the management company, which indicates the essence of the problem.

Complaint form to the management company

As can be seen from the text of the form, the user must first measure the water temperature. This will not be considered a proven fact, but will make the claim more valid. After receiving such a statement, the head of the management company is obliged to respond to the user within 3 days and give him information about further intentions. Usually a date and time for the inspection are set.

Where to contact

Having a temperature check report in hand, you can contact more influential authorities:

Prosecutor's Office;
State Housing Inspectorate.

Practice shows that the most influential and effective option would be to contact the Housing Inspectorate, and here’s why: the court and prosecutor’s office will definitely respond, but as previously raised issues are resolved. That is, until it comes to considering the complaint received, many months may pass. All this time, the situation with the supply of hot water will remain unchanged. In addition, the specificity of these organizations is such that the punishment of the perpetrators is of paramount importance. This means that even if a positive result is obtained, it is quite possible to remain with an unsatisfactory hot water supply.

Contacting the Housing Inspectorate brings much better results. The application is drawn up in free form and submitted to the organization in physical form (not electronically). According to the law, the application will be considered within 30 days from the date of filing, after which the applicant will receive a written response outlining a list of measures taken. In addition, often the user’s very intention to contact the Housing Inspectorate influences utility workers much more effectively than all threats of judicial or prosecutorial sanctions.

It is important! Here is a specialized supervisory organization that has a lot of leverage over the management company, including suspension of activities. It is much easier for them to resolve the issue peacefully than to contact powerful representatives of the State Housing Inspectorate.

Recalculation of payment for hot water supply

According to the current rules, for every 3° temperature drop, the payment amount is reduced by 0.1% for each hour. That is, if the temperature at the point of collection is 51°, then, taking into account permissible deviations, 14.4% of the payment amount will “accumulate” in 3 days. If the temperature of hot water is below 40°, you must pay for it as for cold water. In this case, the management company itself will not do the recalculation. It is necessary to collect all documents confirming the fact that the service was not received in the proper amount and take them to court.

It is important! If it cannot be proven that the water quality does not meet regulatory requirements, recalculation will be refused. Therefore, it is important to document all detected deviations immediately, otherwise it will be very difficult to prove the existence of a problem retroactively.

Video: how they steal from our hot water

Hot water temperature is one of the most painful issues. Many management companies save on heating, this is especially noticeable in regions with high electricity prices. However, the problems of management companies should not fall on the shoulders of residents of apartment buildings. They pay for utilities and should not receive less of them in any form. In addition, excessively low water temperatures can cause the spread of pathogenic bacteria, an example of which recently happened in one of the regions of the country. The discrepancy between the parameters of the hot water supply led to an outbreak of infection that claimed the lives of 5 people. If the hot water temperature were correct, the bacteria would die within minutes. Considering the severity of the consequences, it is necessary to treat compliance with the norms and requirements of SanPiN in the most strict manner and respond to detected deficiencies immediately.

In chronological order of their publications.

The headings of inactive (cancelled) norms are crossed out.

For an abbreviated list, see the end of the file.

INTERNAL WATER PIPELINE AND SEWERAGE OF BUILDINGS SNiP 2.04.01-85*

see the current Code of Practice SP 30.13330.2012

... 2.2. The temperature of hot water at water intake points should be provided:

a) not lower than 60 °C - for centralized hot water supply systems connected to open heat supply systems;

b) not lower than 50 °C - for centralized hot water supply systems connected to “closed heat supply systems;

c) not higher than 75 °C - for all systems specified in subparagraphs “a” and “b”.

Set of rules SP 30.13330.2012

"INTERNAL WATER PIPELINE AND SEWERAGE OF BUILDINGS"

Updated version of SNiP 2.04.01-85*

"...5.1.2. The temperature of hot water at the points of water supply must comply with the requirements of SanPiN 2.1.4.1074 and SanPiN 2.1.4.2496-09 and, regardless of the heat supply system used, must be no lower than 60 °C and no higher than 75 °C."

SanPiN 4723-88
"SANITARY RULES FOR THE CONSTRUCTION AND OPERATION OF CENTRALIZED HOT WATER SUPPLY SYSTEMS"

see current SanPiN 2.1.4.2496-09

(approved by the Chief State Sanitary Doctor of the USSR in November 1988)

"…1.7. The temperature of hot water in water collection areas, regardless of the heat supply system used, must be no lower than 60°C and no higher than 75°C.

Note. For a hot water supply system made of galvanized pipes with a closed heating system, it is allowed to have a water temperature of no lower than 50°C and no higher than 60°C. Under these conditions, after repair work or elimination emergency situations Systems must be maintained at 75°C for 48 hours."

_________________________________________________________________________________

GOST R 51617-2000.

HOUSING AND COMMUNAL SERVICES. GENERAL TECHNICAL CONDITIONS

"… 4.16.3 The temperature of hot water at consumers’ water supply points should be from 50 to 75 °C

__________________________________________________________________________________________

SanPiN 2.1.4.2496-09

HYGIENIC REQUIREMENTS FOR ENSURING THE SAFETY OF HOT WATER SUPPLY SYSTEMS

"1 area of use

1.1. Sanitary and epidemiological rules and regulations establish hygienic requirements for water quality and the organization of centralized hot water supply systems (hereinafter referred to as DHW), as well as rules for monitoring the quality of water supplied to DHW, regardless of departmental affiliation and forms of ownership.

1.2. These sanitary rules are mandatory for everyone legal entities, individual entrepreneurs whose activities are related to the organization and (or) provision of centralized hot water supply systems...

2. General provisions

…2.3. Sanitary and epidemiological requirements for centralized hot water supply systems are aimed at:

Prevention of contamination of hot water with highly contagious infectious pathogens of viral and bacterial origin that can reproduce at temperatures below 60 degrees, including Legionella Pneumophila;…

2.4. The temperature of hot water in water collection areas, regardless of the heat supply system used, must be no lower than 60 C and no higher than 75 C.

3. Requirements for the design, construction, operation of centralized hot water supply systems

3.1.10. When operating the DHW, the water temperature at the water intake points should not be lower than + 60 ° C, the static pressure is not less than 0.05 mPa, with pipelines and water heaters filled with tap water….

"RULES AND STANDARDS FOR TECHNICAL OPERATION OF HOUSING STOCK"

(approved by the Post of the State Construction Committee of the Russian Federation dated September 27, 2003 No. 170)

“... 5.3. Hot water supply

5.3.1. ... The temperature of water supplied to water points (taps, mixers) must be at least 60 degrees. C in open systems ah hot water supply and at least 50 degrees. C - in closed. The water temperature in the hot water supply system must be maintained using an automatic regulator, the installation of which in the hot water supply system is mandatory. The water temperature at the outlet of the water heater of the hot water supply system must be selected from the condition of ensuring the normalized temperature at the water supply points, but not more than 75 degrees. WITH."

RULES FOR PROVIDING PUBLIC SERVICES TO CITIZENS

see current Post. No. 354

"…Annex 1

…P. 5 Ensuring the temperature of hot water at the point of analysis:

not less than 60°C – for open centralized heating systems;

not less than 50°C – for closed district heating systems;

no more than 75°C - for any heat supply systems"

RULES FOR THE PROVISION OF PUBLIC SERVICES

TO OWNERS AND USERS OF PREMISES IN MULTIPLE-Apartment BUILDINGS AND RESIDENTIAL BUILDINGS

Annex 1

REQUIREMENTS

to the quality of public services

5. ...Ensuring compliance of the hot water temperature at the point of water collection with the requirements of the legislation of the Russian Federation on technical regulation (SanPiN 2.1.4.2496-09)

P.S. There is an interesting document: “DECISION OF THE SUPREME COURT OF THE RF OF MAY 31, 2013 N AKPI13-394”, which, among other things, establishes:

“SanPiN 2.1.4.2496-09, as follows from the content of its paragraphs 1.1 and 1.2, establishes hygienic requirements for water quality and the organization of centralized hot water supply systems (hereinafter referred to as DHW), as well as rules for monitoring the quality of water supplied to DHW, regardless of departmental affiliation and forms of ownership, and is mandatory for execution by all legal entities and individual entrepreneurs whose activities are related to the organization and (or) provision of centralized hot water supply systems.

According to the specified SanPiN, the temperature of hot water in places of water supply, regardless of the heat supply system used, must be no lower than 60 °C and no higher than 75 °C. These sanitary and epidemiological requirements for centralized hot water supply systems are aimed, among other things, at preventing contamination of hot water by highly contagious infectious pathogens of viral and bacterial origin that can multiply at temperatures below 60 degrees, including Legionella Pneumophila, as well as at preventing skin diseases and subcutaneous tissue, due to the quality of hot water (clauses 2.3 and 2.4).

Thus, Sanitary and epidemiological rules define the requirements for the quality of hot water supplied to consumers when providing public hot water supply services according to an indicator that ensures its safety, such as temperature. This indicator is characterized by a minimum (not lower than 60 °C) and a maximum limit (not higher than 75 °C) and does not allow deviations from the specified temperature regime, subject to which the quality of the utility service is ensured."

The temperature of hot water in water collection areas, regardless of the heat supply system used, must be no lower than 60 C and no higher than 75 C.

BASES:

clause 5.1.2 SP 30.13330.2012 “ Internal water supply and sewerage of buildings»

Updated version of SNiP 2.04.01-85*;

clause 2.4 SANPiN 2.1.4.2496-09 "Hygienic requirements for ensuring the safety of hot water supply systems";

5.3.1 « Rules and regulations technical operation housing stock"(approved by the Post of the State Construction Committee of the Russian Federation dated September 27, 2003 No. 170);

Clause 5 of Appendix 1 "Rules for the provision of utility services to owners and users of premises in apartment buildings and residential buildings" (approved by the Post of the Government of the Russian Federation dated May 6, 2011 No. 354).

Compiled by housing and communal services specialist Yuri Kalnin