Reduce the degree: what standards are set for water in the apartment. The norm of the temperature of hot water in the apartment: optimal indicators and features of the recalculation

Hot water is an integral part of human comfort, just like electricity, gas and heating.

Often, citizens are faced with a situation where hot water can only be called because it flows from a hot tap. Naturally, such cases do not please anyone.

Therefore, you should figure out what to do in such situations, because the temperature hot water in the crane according to the SNIP standard in 2019 is strictly installed. The 2019 standard remains unchanged compared to the previous ones.

In accordance with sanitary rules and regulations under the legislation of the Russian Federation, the allowable limits of hot water should be from 60 to 75 degrees. It is these values that you need to focus on.

All citizens have the right to enjoy hot water and complain when faced with a violation of SanPiN. Because if the water flows very cold, then a person not only loses amenities, but also endangers his own health.

The temperature regime of hot water, which is supplied to the water supply system apartment building, are established by the Sanitary and Epidemiological Service, SNIPAs and GOSTs.

In accordance with the above acts, the hot water standards are as follows:

Not less than 60 degrees for an open heating system.
At least 50 degrees in a closed heating system.
Not higher than 75 degrees, regardless of the system.

This is exactly what hot water should be in a tap according to GOST. The lower threshold of the norm is set in such a range to protect water from pathogenic bacteria.

If the water temperature exceeds 75 degrees, then this can cause failure of the plastic water supply system that is installed in each modern house. But these standards do not depend on the type of water supply system.

It should be noted that in the legislation that is valid in 2019, one can find tolerances from the norm.

They should be no more than:

three degrees in the daytime;
five degrees at night.

If the deviations are greater than the specified values, then consumers have every right to demand a reduction in fees. If hot water is at low temperature or does not reach 40 degrees, its cost should be calculated as for cold water supply.

If the water temperature is too low, it can cause contamination of the liquid by pathogens. infectious diseases and bacteria. At the set minimum temperature threshold, harmful bacteria are doomed to death.

Very hot water can cause skin burns.. Even at a temperature of 55 degrees there is a risk of burns. Therefore, citizens who are connected to an open water supply system are advised to mix hot water with cold water.

Exceeding the temperature threshold will cause damage plastic systems water supply. We will have to make repairs, and who should pay for it is a big question.

In addition, all the time while the citizen will find out the reason, and he will have to sit without water to look for the culprit in this incident.

If the water temperature drops to 59 degrees or rises to 76 degrees in open system water supply - this is considered a violation of the rules for providing utilities. But minor deviations from the norm are provided for by the rules.

A complete suspension of hot water is possible in two cases:

If on pumping station or the supply line has an accident.
Planned or preventive work is being carried out.

In the second case, you can deprive the water supply of no more than 4 hours.

A resident of an apartment building must understand that if the water temperature at the time of intake is less than 40 degrees, then payment for its consumption must be made as for cold water.

In order to recalculate at such tariffs, it is necessary to take measurements of the water temperature.

If the hot water is low temperature, first of all, you need to contact the dispatch service of the management company or housing and communal services. You must submit an application for a water temperature below the required one.

The application must be recorded in writing, indicating the number of the application, the time of its acceptance and the name of the dispatcher.

It may turn out that the decline temperature regime water occurred as a result of a technical malfunction of the pipeline or for some other reason. In such a case, the dispatcher must notify the emergency mode and troubleshooting lines.

In a situation where the water temperature is lowered for unknown reasons, it is necessary to agree on the day and time of the measurements. After the implementation of this procedure, an act is drawn up.

The number of copies should be the same as the number of participants in the procedure. According to the results of measurements, there is or is not a recalculation of the payment for hot water according to the billing of cold water.

If the temperature regime of the water in the tap is violated regularly, the consumer has the right to contact the utility with a complaint. It will certainly be considered, but it is important to draw up a document correctly and argue the problem as clearly as possible.

Main points of complaint:

This document can be issued both in printed form and written by hand in two copies. One copy remains with the consumer, and the second is transferred to the management company.

During a personal visit, you can be required to register a complaint in your own presence and put the incoming number on your copy.

By law, a complaint from a consumer must be considered within 30 days from the date of its filing.. Sometimes management companies respond to a written request faster.

If several consumers are dissatisfied with the quality of water, then the speed of consideration and resolution of the problem will be influenced by a collective complaint.

In the event that the management company will not respond and take measures to solve the problem, you should contact the state supervision structures - Rospotrebnadzor and the prosecutor's office.

In order for the appeal to the management company with a complaint about the non-compliance of the water temperature with the norms to give a result, you need to have evidence.

Therefore, a citizen who considers himself injured due to violations of the SanPiN order and wants to defend his rights must know the rules for measuring the temperature of hot water in an apartment. This is a simple procedure that does not require much time.

The temperature of hot water in the tap is measured with a thermometer with a scale of 100 degrees. A person must prepare this device in advance and strictly adhere to the algorithm of actions that lead to accurate results:

For a period of time when hot water supply did not meet the norm, the consumer has the right to demand a recalculation.

This will again require an act drawn up by representatives of the management company and signed by two parties. You should go to the company with him and write a statement.

The application must indicate the period for which the recalculation of the fee is required. In this case, the date of drawing up the act will be the beginning of the period, and the date of the final check, if the cause is found and corrected, will be the end.

If the hot water temperature does not comply with SanPiN standards, then the billing department reduces the utility bill for hot water in the specified period:

By 0.1%, when the indicators are below the norm by more than three degrees during the day.
If the temperature from the hot water faucet is below 40 degrees, the fee must be charged at the same rate as for cold water.

Thus, the temperature of hot water in the tap according to the SNIP standard in 2019 is at least 60 degrees Celsius - if the system is open, and at least 50 degrees Celsius - in closed system.

Hot water should not be higher than 75 degrees, this limit does not depend on the water supply system.

In the case when the temperature of hot water is lowered for unknown reasons, you need to contact the management company and agree on the day and hour of the measurements. Based on the measurements taken, the payment for hot water is recalculated according to the tariffs for cold water.

As you know, apartments in high-rise city buildings are most often supplied with hot water coming from the central water supply system. This service is an integral part of ensuring the comfort of living in multi-apartment buildings. Perhaps many residents do not know, but the temperature of the water supplied to the end points of water consumption is not a whim of the boiler house employees or clerks of the heat supply organization, but a standardized value established by the relevant legislative acts.

However, unfortunately, the temperature of hot water does not always meet the established standards, which leads not only to serious inconvenience, but even sometimes creates certain risks for human health. Therefore, one should not treat such violations passively, as they can lead to negative consequences, and the perpetrators will not bear any responsibility.

So, this publication aims to provide information on what the hot water temperature standard is set for - what to do in case of non-compliance with the standards, and where to contact on this issue.

Hot water in a house or apartment has long been considered no "luxury" - it is a necessary "attribute" of life modern man. However, sometimes it happens that the housing company, which has undertaken to control the hot water supply at home, does not always fulfill its obligations in good faith (paid, by the way, by the residents themselves). In this regard, the owners or tenants of apartments have a fair question about what is the reason for these violations of the established temperature standards.

All apartment owners in high-rise buildings are well aware that hot water is sold to consumers at a much higher price than cold water. If the hot water supply is maintained within the limits of the temperatures established by SanPiN, then hot water is diluted with a large amount of cold water, resulting in the most acceptable for the human body, warm. That is, in this case, much less hot water is used, and you will also not have to pay so much for it. But when the water from the DHW supply pipes is initially warm, then there is no need to dilute it with cold water, and in this option, the residents pay for it as for a full-fledged hot one, respectively, and the amount in the payment will be much larger.

However, unreasonably increased payment is not the biggest disadvantage of water not heated to the desired state. There are also more serious risks that can negatively affect the health of people, especially those with weakened immune systems.

In the Russian Federation, as in all civilized countries of the world, certain standards for the provision of public services have been developed, legally approved and applied in practice. This list includes, among other things, the quality of water supply, cold and hot.

In the Russian Federation, standardized standards for the supply of hot water to residential buildings are prescribed:

- in the "Sanitary and epidemiological rules and regulations" (SanPiN 4723-88 "Sanitary rules for the design and operation of centralized hot water supply systems");

- in the "Rules for the provision of public services to owners and users of residential premises in multi-apartment and residential buildings", which are approved by the Decree of the Government of the Russian Federation No. 354 dated 06.05.2011.

According to them:

The norm of the outlet hot water temperature indicator (on consumption devices) in apartments connected to the central water supply ranges from 60 to 75 degrees.
In addition, a small exception-clarification was made. So, for houses connected to a closed heat supply system (wired from galvanized pipes and heated water in boilers), the water temperature must be at least 50 degrees, with an upper limit of 60 degrees. This is usually stipulated in contracts for the provision of relevant services.

Here it is necessary to clarify that the temperature of hot water should not depend on the season - it should always be in the specified standard range. Permissible deviations are stipulated, but even then they concern only the time of day. So, in the daytime, a deviation from the specified range (up or down) within three degrees will not be considered a violation, at night (it is considered, by the way, from 0.00 to 5.00) - five degrees.

There are several other temporary exceptions stipulated by legislative documents, when the heating rate can be reduced, or the hot water supply is suspended. Such situations include the following:

Carrying out preventive scheduled work, during which problems that have arisen during the operation of the system are eliminated in various nodes of the communication network.
emergence emergency on one of the sections of the highway or equipment failure at pumping stations.

At the same time, such situations cannot last for an arbitrarily long time - the rules also provide for temporary norms for suspending the supply of hot water:

No more than eight hours (total) per month.
No more than four hours in a row.
Not longer than a day in the event of a serious accident.

In accordance with the above guidance documents, the organization responsible for providing utility services to consumers, is obliged, on its own or with the involvement of other persons or companies, to ensure Maintenance engineering systems inside the house, with the help of which the services specified in the contracts are provided. In addition, this organization must recalculate tariffs for poorly provided utilities or their provision with interruptions that exceed the allowable duration.

For example, if the accident was not eliminated within 24 hours, the residents of the house (in the absence of meters) have the right to recalculate the payment for hot water for certain days of the given month.

What is the importance of temperature standards for hot water supply?

Controlling the temperature of hot water supply is important, as mentioned above, not only for economic reasons, but also from the standpoint of maintaining the health of residents, which is especially true for children and people with disabilities or chronic diseases. Therefore, water temperature indicators should not exceed the permissible threshold or be below normal.

The first thing to consider is that the temperature can often be not only low, but also exceed the established norms, and this creates a considerable risk of burns. To eliminate the possibility of such damage, mixers are installed, with the help of which the desired water temperature is adjusted. Each user should remember what temperatures and how they can affect the human skin:

- + 50 ° C - partial burn is possible with an exposure duration of 90 seconds or more;

- + 55 ° C - the same situation, but the burn occurs in 15 seconds;

- +60°C - probably thermal damage to the skin when exposed for 5 seconds;

- + 65 ° C - severe skin burn in 2 seconds;

- + 70 ° C - immediate severe and deep burns of the skin and adjacent tissues.

This information must be taken into account if there is a small child in the apartment - you should consider excluding the possibility of his uncontrolled access to hot water taps.

The reduced temperature of the incoming "hot" water is not only its overspending and other domestic inconveniences, but also a prerequisite for the emergence of a number of unpleasant situations. In particular, in the closed space of pipes, with a decrease in the temperature established by the standards, a favorable environment is created for the emergence and reproduction of various bacteria that can cause temporary intoxication in humans or even acute or chronic diseases.

A typical representative of such a pathogenic microflora is the legionella bacterium, the favorable habitat, development and reproduction of which is exactly warm fresh water. This microorganism is a gram-negative rod, no larger than 3 microns in size.

These microorganisms thrive in warm water, and also willingly settle in air conditioners and low-temperature heating systems. Legionella can cause various diseases, flesh to lung infections and pneumonia with related complications. This bacterium can enter the human body while taking a bath, shower, when washing or brushing your teeth, as well as when eating from dishes that were washed with insufficiently warm water.

If the water meets the standards, then it is heated to more high temperatures minimizing the risk of infection to consumers. So, heated to 80 ÷ 90 degrees in boiler rooms central water supply water practically goes through the process of complete thermal disinfection.

The effect of temperature on the pathogen discussed above is approximately as follows:

- Water below + 20˚С: the bacterium is inactive - it does not multiply, but does not die either.

- +25÷45˚С: the most favorable temperature for the development and reproduction of legionella.

- +55˚С: if this temperature is continuously maintained, then these microorganisms die in 5÷6 hours.

- +60˚С: the death of the entire colony of bacteria occurs within 30÷35 minutes.

- + 65˚С - legionella dies within 2 minutes.

How to achieve quality hot water services?

Monitoring compliance with temperature standards for hot water

So, in order to be able to achieve the restoration of the quality of the provision of such utilities, in order to be able to save on payment by making claims to the hot water supplier, it is necessary to periodically take temperature measurements. Moreover, this check should be carried out correctly, since a deviation from the established algorithm for its implementation will lead to a possible non-recognition of the result.

The measurement procedure consists of four stages and is carried out in the following order:

The first step is to prepare a glass or other container and a thermometer for measuring water temperature, which has a scale of up to 100 degrees. Attention - mercury thermometers for such measurements in residential premises - are unacceptable.
After that, the hot water tap is fully opened.
Further, it is required to wait 3 ÷ 4 minutes until the cooled stagnant liquid flows out of the pipeline (although, in theory, with a properly established circulation of the central hot water supply, there should be practically no stagnant sections).
After water with a uniform temperature comes out of the tap, it must be drawn into a glass, which is installed directly under the stream.
Next, a thermometer is placed in a glass filled with hot water. When the indicators on it are fixed, that is, the column (arrow) stops rising, the value must be recorded.

Requirement to recalculate or change the tariffication of the service

If measurements regularly taken throughout the day show that the temperature differs from the standard by more than 3 degrees, then it is possible to require the management company to eliminate violations, and if such elimination is not possible at the moment, then reduce the tariff for hot water (providing payment discounts).

This rate reduction is 0.1% per hour for every three "missing" degrees. Well, if the temperature of the incoming so-called "hot" water is below +40 degrees, then payment for the service should be made in general at the rate of cold water supply.

However, such a reduction in payment is possible only if the temperature indicators are not only recorded by the consumer, but also documented. Unfortunately, employees of organizations responsible for hot water supply practically do not constantly monitor the temperature state of water, and even when contacting them with relevant claims, they are reluctant to carry out such monitoring.

Therefore, before contacting the management company, very often tenants independently calculate the required discount. Similar calculations are made after taking temperature readings for several days:

For this, the number of days in which a decrease in the temperature of hot water was observed is taken - this number must be divided by the number of days in a month.
The resulting result is multiplied by the established tariff for hot water supply. This value will become the discount that will have to be deducted from the total monthly tariff.

Thanks to independent calculations, it would seem that it is possible to control the recalculation that the management company will do. But in reality, everything turns out to be much more complicated. Therefore, in order to achieve a reduction in invoices for payment, after self-measurement of indicators, the following actions must be taken:

The first step is to call the emergency service to inform the dispatcher that water is entering the house that does not meet the standards. The dispatcher accepting the appeal must register it under a certain number, which must be remembered, but it is better to write it down. In addition, it would be reasonable to record the name of the employee who accepted the application and the time it was submitted.

It is possible that the responsible employee is already aware of the reasons that caused temporary deviations from the norms of hot water supply and can inform you when everything will be restored. If not, then let's move on to the truth.

According to the received appeal, within a few days, the management company must send an inspector or another of its representatives, who, after making sure that the information is correct, draws up an act on inadequate water quality.
In the event that the employees of the managing organization are “in no hurry” to visit the house in order to deal with the reasons, the act can be drawn up independently by inviting several neighbors who must sign the document, thereby certifying the data received.

Such a document is recognized as legally significant, therefore, on its basis, it is quite possible to draw up an application addressed to the head of the State Housing Inspectorate or public utilities, indicating in it all the data received, as well as legal documents regulating service standards, and the time of consideration of the application.

The application must also indicate the reason for the appeal - "poor quality water". On the document submitted to the housing inspection, the inspector should receive a response about accepting the application for work, after which it remains to wait for a solution to the problem.

It should be noted that the best option will be the preparation of a collective application from the whole house or from the majority of its residents. In this way, you can speed up the procedure for considering a complaint and restoring hot water temperature standards.

Installation of modern devices for quantitative and qualitative accounting of water consumption

IN Lately Increasingly, apartment residents, faced with similar problems and desperate in the fight against housing and communal services bureaucrats, are trying to establish individual appliances accounting for water consumption, both cold and hot. And if there is a financial opportunity, then the best choice there will be a “smart meter” installation - it will justify itself pretty quickly.

A temperature sensor is installed before entering the water meter. As a result, such a device captures water consumption in real time, taking into account both volume and temperature. If the value of the hot water temperature does not correspond to the standard, then the billing automatically goes at a reduced rate, or even in general - as for the consumption of cold water.

By the way, there are cases when employees of management companies flatly refuse to register such multi-tariff water meters and accept payment according to their testimony (despite the existing certificates of conformity of water meters), motivating this with a bunch of all sorts of obscure excuses. It is understandable - often such a technique becomes a "bone in the throat" for them, since there is nowhere to escape from the dispassionately recorded timing of violations.

If you are faced with such opposition, you should seek recognition of your innocence, referring to the already mentioned above Decree of the Government of the Russian Federation No.

Below is a quote from Article No. 31 of this Decree (an extract of two paragraphs, “t” and “y”), which, after a careful reading, should, in theory, remove all questions on this issue:

The contractor (that is, a legal entity, regardless of the legal form or an individual entrepreneur providing utility services to the consumer) is obliged: ...

T) not create obstacles to the consumer in exercising his right to install an individual, common (apartment) or room metering device, corresponding to the requirements of the legislation of the Russian Federation on ensuring the uniformity of measurements, including a metering device, the functionality of which allows you to determine the volumes (quantity) of consumed communal resources differentiated by time of day (set periods of time) or according to other criteria reflecting the degree of use of communal resources, even if such an individual or common (apartment) metering device is functionality differs from the collective (common house) metering device, which is equipped with an apartment building;

at ) to carry out, at the request of the consumer, commissioning of the installed individual, common (apartment) or room metering device, corresponding to the legislation of the Russian Federation on ensuring the uniformity of measurements, even if such an individual or common (apartment) metering device differs in functionality from the collective (general house) metering device that an apartment building is equipped with, no later than a month following the date of its installation, and also proceed to the implementation of calculations of the amount of payment for utilities based on the readings of the metering device put into operation, starting from the 1st day of the month following the month when the metering device was put into operation; …

Water consumption meters - how to choose and install yourself?

By installing water meters, many problems related to the quantity and quality of consumed utilities are often solved at once. Read more about it in a special publication of our portal.

How to write a claim for the elimination of violations?

If the desire to restore the normal temperature regime in the hot water supply system has not passed, then after fixing the violations, it is necessary to proceed to the “documentary part” of the process. So, the consumer (or a group of consumers) expresses his claims by filing an application.

The application is drawn up according to the established model, in legible and neat handwriting.

In the right corner of the document being drawn up, you should indicate the official and organization to which the application is sent, as well as the last name, first name and patronymic of the person from whom it is written, and his contact details - residential address and telephone numbers. If a collective complaint is filed, this fact should be clarified.
Further, retreating 50 ÷ 60 mm down, the word “Statement” is written and it is indicated on what occasion it was drawn up. In this case, it is best to indicate Article 7.22 of the Code of Administrative Offenses, which provides for liability for violation of the rules for the maintenance and repair of residential buildings.

Further, the text of the complaint itself is written, which is also drawn up in a certain form. First, the address of the house is indicated where the hot water supply standards established by SanPiN are not met, and then the essence of the problem is described.
At the end of the drafted text, there is an appeal to the manager of the Housing Inspectorate with a request to check the fact of the violation, and issue an order to eliminate the problem that has arisen, as well as recalculate hot water tariffs for a certain period. In addition, we can safely demand, in accordance with Article 7.23 of the Code of Administrative Offenses of the Russian Federation, that administrative penalties be applied to employees guilty of regular violations of hot water supply standards.
At the bottom of the document is the date of the application and the signature of the applicant or applicants, when filing a collective complaint.

Filing an application can be called the first part of the process of restoring justice. Further, after filing a complaint, you should wait for a response from officials who are required to respond within (maximum) 30 working days from the date of receipt of it. Then troubleshooting should follow. If this did not happen, and the normal temperature regime of the water was not restored, and the recalculation was not made within a month and a half, then the residents of the house have the right to go to court. In the same way, a complaint is filed if the water has bad smell, taste, dirty or cloudy appearance.

In order for the consumer to have a chance to defend his rights in case of violation of water quality standards, it must be remembered that when drawing up an agreement between him and the supplier, all the norms of the provided utilities, which are defined by law, must be prescribed. Therefore, before you put your signature on the contract, you should carefully study it, including all footnotes, including "written in small print."

Expected changes in the standards for the provision of DHW services

Recently, Rospotrebnadzor has been actively discussing the issue of lowering the temperature standard for hot water supply from 60 to 50 degrees.

At the same time, two options for solving the problem are proposed in order to save energy:

The first option is to use for high-quality water purification, instead of heating, special disinfectants. At the same time, experts assure that consumers will not be infected, as this is a more effective way to improve the quality of water supplied to apartments.
The second option under consideration is to lower the water temperature to 50 degrees constantly and heat it up to +70 degrees only once a day. According to experts, when offering such a measure of thermal disinfection, it is more effective, and this is proved by world experience, since in many countries of the world this is the method of purifying water from bacteria living in it. To avoid accidental thermal injury among consumers, heating to high temperatures is suggested to be carried out at night.

There are, of course, ardent opponents of such changes, who operate on the following quite fair considerations:

Firstly, they believe that it is still necessary to take into account the opinion of the consumers themselves on this issue, since the changes will primarily affect their comfort and the amount of payment for the services provided (it seems that although the lower heating limit will be lowered, the service will not be cheaper will follow).
Secondly, with, alas, the prevailing approach in the Russian public utilities to various changes, it is necessary to be prepared to receive output parameters that will be below the established standards, since even today they are far from being always met. For example, if we are talking about reducing the level of heating of hot water to 50 degrees, then in practice it is quite realistic to get no more than 40 ÷ 45 degrees at the output, which already "does not climb into any gates." And discounts for such temperatures, taking into account the permissible 3 degrees of deviation, will turn out to be generally ridiculous. In short, the consumer is once again the loser.
Thirdly, the practice of functioning of the Russian housing and communal services in no way allows you to be sure that in all municipalities, without exception, high-quality cleaning will be carried out. cold water before heating it. Well, this may well lead to an increase in the likelihood of various infectious diseases. Therefore, opponents of the initiatives under discussion believe that in the conditions of the Russian communal system, only the thermal treatment of water supplied to apartments is, in modern realities, really effective way disinfection.

To date, the previously developed standards are still in force, while the new ones were planned to be introduced from March 2017, but so far there has been no official confirmation or refutation of this issue. It is known, however, that such an idea has not yet received approval from the Government of the Russian Federation. But who knows, maybe this will happen someday if alternative proposals that have long been adapted in our public utilities are not heard.

Video: Insufficient hot water temperature is a problem in most regions of Russia

The norm of the temperature of hot water in the apartment: optimal indicators and features of the recalculation

no one already and for a minute can't imagine life without hot water. Her shutdown during the summer season at the time of the traditional repair work- practically catastrophe for residents who are so accustomed to it.

It is important to know that hot water is a concept clearly defined and established laws. It should not be a little hotter or a little colder, as its temperature officially defined.

hot water regulations

Temperature hot water regulated norms SanPiN(Sanitary and epidemiological rules and norms) 2.1.4.2496−09 which were accepted in 2009 and have legal force in this 2015. Legislators paid great attention to the regulation of this issue and singled it out in separate document.

According to the rules prescribed in that document, the temperature hot water that flows from the tap must be within from + 60 to +75 °С. These restrictions connected not only with the direct observance of the temperature regime in order to provide residents with hot water.

Such a temperature unfavorable For breeding pathogens of infectious diseases. Maintaining this temperature Necessarily in all places of water intake.

It is important to know: deviation from the standards at night by no more than 5°C, and during the day - by no more than 3°C, is considered acceptable. Night time is considered from 00.00 to 05.00. Daytime - from 05.00 to 00.00 hours.

How to measure water temperature?

To accurately approve that the temperature of the water at the tap does not match the norms fixed in the law, it is necessary to measure. step by step instruction self-measuring hot water temperature is as follows:

open faucet hot water;
Let the water drain(approximately 5 minutes);
Take capacity, the volume containing the measuring device;
Send a stream of water from a tap into a container so that water constantly flows out;
Lower the thermometer to the center of the container required depth;
Compare received readings thermometer with normative.

If the recorded temperature is significantly below normal, need to:

Contact the organization responsible for the supply of water in the house with statement about unacceptably low indicators of its temperature;
Perform a water test in the presence of a representative of the organization;
Fix identified violations in the form of an act.

It is important: the act of measuring water must contain temperature readings obtained precisely during the procedure, no later.

Based act is adopted solution about recalculation of fees by hot water. Instances Both the tenant and the company serving him must have the document.

If violations revealed and recorded, the responsible organization obliged eliminate the cause of the discrepancy and make recalculation for hot water.

fixed temperature value at 40°С gives grounds for recalculation of payment for hot water according to tariffs cold

Danger of non-compliance with hot water standards

Regulation hot water supply - vital necessity. non-compliance the temperature regime of hot water used in residential premises threatens serious consequences:

- Reproduction of bacteria. At low temperature values of hot water, increased risk active reproduction of dangerous bacteria and their entry through water into the human body. Norms hot water temperatures selected not by chance is an indicator at which pathogenic bacteria that cause, For example, pneumonia, die within 2 minutes. Moreover, this temperature does not allow bacteria multiply, as it is an unfavorable environment for them;

Burn. Bacteria instantly die and do not multiply at all in very hot water - from 80°C and above. However, water at this temperature unsuitable for use. Moreover, she can cause serious burn. For human safety, the standard level of hot water (from 60 to 70°С) must not be exceeded.

Is a water heater necessary?

In apartment buildings straight the need to install a water heater No. Hot water is no longer a luxury, but a familiar condition for a normal life. However, for especially heat-loving residents there are indirect reasons to install it. Namely:

- reluctance stay no hot water in summer. During the planned annual shutdown of hot water or during the repair of the plumbing, it will solve the problem. If other tenants are forced to heat water, say, on gas stove, water heater owners release yourself from such a duty;

reluctance stay without hot water for a short time. Due to accidents in the apartments of other residents and for the duration of their elimination, hot water is usually turn off. If an hour or a day without hot water - a big problem, buying a water heater is the perfect solution to eliminate it.

Qualitative water heater is required private houses, where hot water supply was originally absent. This device is very will simplify life of the inhabitants of the house, save them from the need to constantly heat the water.

So if interruptions with hot water or its constant absence in the house - your casual life, . imposing volume storage tank modern models heaters ( up to 150 liters) will allow you not to save on hot water.

In addition, water from standpipes and wells, which often used residents of private houses may represent danger for human health - it may contain harmful viruses and bacteria. Before use well water it is recommended to carry out cleaning or just boil.

It is possible that without a water heater, the water temperature suitable for disinfection will not be reached. When heating "manually", it is difficult to control the temperature, and the water heater guarantees sufficient warm water.

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This temperature is measured directly at an open tap by immersing a water thermometer in a glass under a jet to a special mark. In accordance with Appendix No. 1 to the Rules, hot water supply must be uninterrupted and around the clock throughout the year. Permissible duration of a break in the supply of hot water: 8 hours (in total) within 1 month, 4 hours at a time, in case of an accident on a dead end line - 24 hours in a row; the duration of a break in hot water supply in connection with the production of annual repair and maintenance work in centralized networks engineering and technical support of hot water supply is carried out in accordance with the requirements of the legislation of the Russian Federation on technical regulation (SanPiN 2.1.4.2496-09).

The temperature of hot water in an apartment building

But if the indicator is set above 55 degrees, then there is a risk of getting burned. Because of this, hot water is used along with cold water. The temperature standard for hot water in an apartment in winter does not differ from the established indicator.

Residents should be in control. If this does not meet the standards, then it is important to contact the competent authorities in a timely manner to resolve the issue. A temperature above 75 degrees leads to breakdown plastic section plumbing, which is in many modern apartments. Deviation includes even a slight increase or decrease in performance.

Attention

There must be a minimum, even if communications and heating equipment are old. The standard for the temperature of hot water in the apartment is indicated in the contract concluded between the client and the service provider. Why is temperature control important? Temperature control is an important necessity.

What is the hot water temperature in the apartment?

We analyze this situation - we take the entrance floor and check this situation in the apartments on this floor. For example, we have four apartments - in three everything is fine, and in the fourth apartment this situation occurs. To confirm our assumptions, we check the apartments on the floor above or below in the same way, no difference.

The situation is 100% repeated - you can not check further. You are dealing with unauthorized conversion engineering communications pertaining to common property. From practice, there are cases when in a 17-storey building, residents arranged such a re-equipment in 16 vertically adjacent apartments, which led to a complete absence of hot water circulation in the system and, as a result, the residents of this building bombarded the supervising authorities with complaints about poor-quality public services .
This situation arose from the ignorance of the residents of the boundaries of the division of property, i.e.

Hot water temperature standard - what to do if it does not meet the standards

The complaint should be written in almost the same way as for temperature. It is necessary to write an application for the head of the housing inspectorate, indicating the regulatory legal acts and the time for consideration of the document. Only as the reason it is necessary to designate "poor-quality water".

Important

After that, a response from the inspector should come, and you can wait for the solution to the problem. A collective application significantly speeds up the review procedure, so the water quality will soon be restored. Drawing up a complaint In case of violation of consumer rights, a claim is drawn up.

It is necessary to write it in a generally accepted way, in a neat and legible handwriting. It is important to indicate to whom the application is intended. Usually the document is drawn up for the head of the management company, which is the supplier of water. Be sure to indicate all the facts: calls, appeals to employees with applications, visits to the management company.

Temperature of hot water supply in mkd. — zhkhportal.rf

The exception is at night, between 0.00 and 5.00, when a reduction is allowed established standard but no more than 5 degrees. In the daytime, an indicator of at least 57 ° C is permissible. What temperature standards for hot water are established according to SanPin Do you need help? Consult with our lawyer for free! Laws in our country change very often! Get the most up-to-date information by phone! Just call by phone from any region of Russia: Or contact our online consultant! The temperature of hot water according to SanPiN, according to Decree 2.1.4.2496-09, must comply with the following standard - the minimum indicator is at around 60 ° C, and the maximum level corresponds to 75 degrees. Small deviations are allowed within the limits not exceeding five degrees at night and three during the day.

The norm of the temperature of hot water in the tap in the apartment, sanpin

If the deadlines have been extended, then a recalculation of the payment for services is required. A reduction of 0.15% is required. Checking the norm Utilities must necessarily comply with the standard for the temperature of hot water in the apartment. The general provision of the document includes the rules for checking compliance with the standards.

Residents need to be able to check the water temperature. If there are deviations, then you need to file a claim. The water test procedure includes the following steps:

you need to open the tap, and let the water drain for about 2-3 minutes, during which time the cooled liquid will be eliminated;
then you need to pour water into a special glass;
a sensitive thermometer with a scale of 100 degrees must be immersed in the container;
you should wait for the thermometer to heat up, after which the readings are recorded.

Although the temperature standard is in a wide range, there may be some deviations.

Hot water temperature: what should it be?

This indicator is characterized by a minimum (not lower than 60 °C) and a maximum limit (not higher than 75 °C) and does not allow deviations from the specified temperature regime, under which the quality of public services is ensured.” The temperature of hot water at the points of water intake, regardless of the heat supply system used, should not be lower than 60 C and not higher than 75 C. GROUNDS: clause 5.1.2 of SP 30.13330.2012 "Internal water supply and sewerage of buildings" Updated version of SNiP 2.04.01-85 * ; clause 2.4 SANPiN 2.1.4.2496-09 "Hygienic requirements for ensuring the safety of hot water supply systems"; 5.3.1 "Rules and regulations technical operation housing stock” (approved by the Decree of the Gosstroy of the Russian Federation of September 27, 2003 No. 170); clause 5 of Appendix 1 "Rules for the provision of public services to owners and users of premises in apartment buildings and residential buildings" (approved by Post.

About standards for air and hot water temperatures in apartments

From the same schedule depends on how much the risers and radiators of the heating system will heat up. For example, at -5 ° C of atmospheric air, the temperature of the coolant in the riser should be at least 78 degrees. However, what if the hot water supply in an apartment building is not up to standard? You need to file a claim (application) with the Housing and Communal Services or the Management Company that services the house.
Temperature measurements: sample act On an unfounded complaint Management Company most likely won't pay attention. Therefore, you need to arm yourself with facts and measure the temperature of hot water in your MKD yourself using a special sensor with a built-in regulator.

Info

Before approving such norms, experts had to take into account at what temperature unfavorable conditions are created for the vital activity of harmful bacteria. Also, hot water should not cause burns. skin. The State Housing Inspectorate is authorized to control whether this resolution is being implemented.

Public utilities are not entitled to establish their own temperature norms water in residential areas. If the norms do not comply, what coefficient for calculating hot water is valid Knowing the answer to the question of how many degrees hot water should be, it is necessary to understand what coefficient for calculating should act if this norm is violated. If it is found that hot water supply is supplied in violation of the established temperature standards, a recalculation of the payment must be made.

No more than 8 hours at a time at a room temperature of 10 to 12 degrees, no more than 4 hours at a room temperature of 8 to 10 degrees. For each hour that exceeds the specified standards, the monthly heating fee is reduced by 0.15%. Hot water temperature In accordance with clause 5.1.1, the quality of cold and hot water (sanitary and epidemiological indicators) supplied for household and drinking needs must comply with SanPiN 2.1.4.1074 and SanPiN 2.1.4.2496.

The temperature of hot water in the places of water intake must comply with the requirements of SanPiN 2.1.4.1074 and SanPiN 2.1.4.2496 and, regardless of the heat supply system used, must not be lower than 60 ° C and not higher than 75 ° C. (according to clause 5.1.2. of the Code of Rules SP 30.13330.2012 "SNiP 2.04.01-85 *. Internal water supply and sewerage of buildings", approved by order of the Ministry of Regional Development of the Russian Federation of December 29, 2011 No. 626).

What should be the temperature of hot water at the entrance to an apartment building

There is an interesting document: “DESOLUTION OF THE SUPREME COURT OF THE RUSSIAN FEDERATION FROM MAY 31, 2013 N AKPI13-394”, which, among other things, establishes: “SanPiN 2.1.4.2496-09, as follows from the content of its paragraphs 1.1 and 1.2, establishes hygienic requirements for quality water and organization of centralized hot water supply systems (hereinafter referred to as STsGV), as well as the rules for monitoring the quality of water supplied by STsGV, regardless of departmental affiliation and ownership, and is mandatory for all legal entities, individual entrepreneurs whose activities are related to the organization and ( or) provision of centralized hot water supply systems. According to the specified SanPiN, the temperature of hot water at the points of draw-off, regardless of the heat supply system used, must not be lower than 60 ° C and not higher than 75 ° C.