Standard hot water temperature. DHW temperature: SanPiN requirements and standards

Difference in DHW usage between country house and an apartment mainly lies in the fact that in the system of individual autonomous heating it is always possible to control and adjust the temperature and pressure of the coolant flowing through the pipes, and in centralized system heating, these parameters are set in the boiler room, and the owner of the apartment can in no way influence the adjustment of the characteristics of the working fluid. But what should the temperature be? hot water, you can check in the apartment. This must be done at least to ensure that the temperature of hot water and heating complies with the standards and ensures comfortable living and use. hot water in the bathroom, kitchen and other taps. Therefore, if during the year, instead of hot water of a certain temperature, you get barely warm or generally cold, then you should think about how and where to write an application in order to achieve the targeted spending of your utility bills.

How to set the temperature range

About what temperature should be hot water in the plumbing and central heating, the information is set out in SanPiN 2.1.4.2496-09 (sanitary rules and regulations that determine the temperature of hot water and heating) and GOST R 51617-2000 (air temperature in the room when using heating and hot water). The parameters do not change for a long time, as they are determined by the appropriateness of these values ​​- a person should feel comfortable and not experience any inconvenience when using hot water in one form or another.

Since the temperature of the water in the hot water supply depends on the technical solution for the water supply of the house or apartment, the temperature for the cold water and hot water lines will always be different. The temperature in the DHW system should not go beyond 60 0 C-75 0 C for all points of water intake. If the DHW scheme is closed type, then the minimum allowable temperature water should be 50 0 C, for open hot water it is 60 0 C.

The housing and communal services standards contain the following permissible deviations: a decrease in temperature by 5 0 С at night (from 0.00 to 5.00) and a decrease in temperature in the daytime by 3 0 С (from 5.00 to 0.00). These rules are based not only on the comfort of using hot water, but also on the safety of residents. In case of deviation from the regulation more than the specified limits for every 3 0 C, residents have the right to demand a reduction in payment for hot water supply by 0.1% for every 60 minutes of violation. If, during control temperature measurements, the thermometer showed a temperature of ≤ 40 0 ​​C, then payment utilities carried out according to the tariffs for payment of cold water supply. To confirm the data, it is necessary to carry out an official measurement and draw up an act certifying the deviation from the SanPiN regulations.

If the water in the pipes is hot, it can cause burns, especially to children. In addition, modern pipe lines are plastic or metal-plastic, and the high temperature of the water has a destructive effect on them. If the temperature in the pipes is more than 76 0 С, a violation of the regulations occurs, as well as when the temperature drops to 56 0 С, and the tenants have the right to write an individual or collective complaint against the utility company.

There is also another rule that makes it necessary to regulate the hot water supply in the apartment within 60-75 0 C. Microorganisms and pathogenic bacteria quickly and actively begin to multiply in warm water. Thus, the limit temperature range must cover the values. In which a person will not get burns, but microorganisms will die without harming consumers. This rule is especially relevant for children's and medical institutions.

In warm fresh water legionella, a bacterium that causes pneumonia of unknown etiology, multiplies well. This means that in most cases the disease is not defined or is defined incorrectly, which leads to incorrect treatment with corresponding results, up to death. But in hot water, legionella dies depending on the temperature:

1. At 70-80 0 C, the water is completely disinfected - all bacteria die instantly;
2. At 66 0 C legionella dies in 120 seconds;
3. At a temperature of 60 0 C, microorganisms die in 22 minutes;
4. At 55 0 C, bacteria die in 6-7 hours;
5. At a temperature of 20−45°C, the active phase of legionella reproduction begins;
6. At temperatures ≤ 20°C legionella cannot reproduce due to the cold.

Based on the foregoing, it becomes clear that high temperature there comes a safe use of hot water in terms of morbidity, but unsafe in terms of possible burns:

1. When the water temperature in the hot water supply is ≤ 50 0 C, there is a sufficient degree of probability of getting burned;
2. At a temperature ≥ 65 0 С, burns on the skin occur in 2-5 seconds;
3. At a water temperature of 55 ° C, a burn can be obtained in one and a half minutes.

The problem is solved as follows: hot water with centralized distribution residential buildings first stored in tanks where the temperature is maintained sufficient to kill the bacteria. As DHW is supplied to the houses, its temperature drops to a regulated level, and the use of DHW should be carried out only when cold water is connected to the house at the same time.

Hot water quality

What regulates snip, GOST and SanPin ? Decree SanPiN 2.1.4.2496-09 clause 2.4 regulates the temperature standards for transporting water to residential buildings, and the temperature limits for hot water in an apartment are 60 0 С to 75 0 С. In addition, hot water in an apartment should not have foreign odors and flavor impurities. If, for some parameters, the temperature regulation is not observed, a complaint can be written to organizations involved in the delivery of hot water to residential buildings in order to eliminate the cause of the violation of GOST. In each region, the application form will be original, so here are a few examples of such applications:

https://youtu.be/1viQbRTzQ6A

How to measure temperature

To find out what temperature of hot water is normal or not, they are carried out first self measurements, and only in this field it is necessary to invite official representatives of public utilities to carry out official measurements and draw up appropriate supporting documents.

To independently measure the temperature of hot water, open any hot water tap and drain the water for 180 seconds, then fill any container with water (for example, a liter jar) and measure the temperature with an ordinary household thermometer. To do this, lower it into the jar for a few minutes and wait until the thermometer readings stop changing. If the thermometer reads too low or too high, contact the utility companies with appropriate statements. If for some reason it is impossible to make a written request, then the dispatcher is obliged to accept an oral telephone complaint or an application for a control measurement by official representatives of the company. If the violation is eliminated without control measurements, the dispatcher is obliged to inform the applicant about this.

If the reason why the temperature schedule is violated is unknown, then a representative of the utility organization is obliged to arrive at the applicant for an official no later than 120 minutes after receiving any statement - oral or written. Other time intervals are discussed with the applicant.

Repeated measurements of the DHW temperature are already made by an official, after which an act of measuring the water temperature must be drawn up, and on the basis of this document, in case of a clear violation, a recalculation of the payment for DHW at other tariffs must be made. The act is drawn up in two copies, one copy is sent to the management company, the second must be with the landlord.

How to write a complaint to the management organization

If the hot water temperature schedule is violated constantly and regularly, then residents can write a collective or individual complaint against the management company that transports hot water. In order for a complaint to have legal force, it must be drafted legally competently, with facts and arguments. Any notary or lawyer can assist in the preparation of such a document.

The header of the document should contain correct name the organization against which the complaint is being filed, and the name of the responsible manager (if known to the complainant) to whom the document is addressed. The personal data of the applicant are indicated below: last name, first name, patronymic, address at which the applicant is registered, contact information for subsequent communication regarding the application.

General complaint form:

1. Title of the document;
2. Statement that the temperature schedule is violated when providing residents with hot water according to the application form in accordance with federal law No. 195 under article 7.23;
3. The application itself contains the description and essence of the complaint. It is necessary to write in the document that independent and control measurements of the DHW temperature were carried out with the report of information from the previously drawn up act: date of measurement, personal data of the employee who conducts the control measurement of the temperature of hot water, temperature parameters;
4. The complaint must end with the requirement to eliminate violations in the supply of hot water supply or to eliminate violations of the temperature regime of hot water supply. In addition, you can oblige the company to inform you about the performance of the relevant work;
5. At the end of the written complaint, the date of its preparation is indicated and the signature of the applicant is put. The complaint must be filed and registered in 2 copies. The document is sent to the managing organization by registered mail with a notification, or is independently delivered by the applicant to the company's office.

The second copy of the complaint, which remains with the applicant, must contain a mark on the receipt of the document, and it must also indicate the date of receipt of the application and bear the seal of the managing organization. The response to the complaint must be received no later than 30 working days.

How to request recalculation in case of deviation from the temperature schedule

How is the recalculation of the DHW payment made if the temperature schedule for supplying hot water is violated? Having a certificate of control measurement in hand, confirmed by an official management company, you need to visit the managing organization to issue a recalculation of the hot water service.

If the DHW temperature at the time of measurement was ≤ 40 0 ​​C, then pay DHW consumption it is necessary, according to the legislation, according to the tariffs for cold water. Thus, in order to carry out an official recalculation, you need to have an act of measuring the DHW temperature in your hands. Before drawing up the act, an application for measurement is submitted, the document must contain registration number, time of acceptance into office work, data of the dispatcher who accepted the application. If the act was drawn up during a technical failure, and subsequently the temperature of the hot water returned to normal, the dispatcher is obliged to notify the applicant about this, indicating the terms emergency work DHW and time to repair a breakdown in the pipeline.

With a constantly low temperature of hot water, it is reduced, and for unclear reasons for this decrease, you should decide with a company representative (dispatcher) about the time for a control measurement of the hot water temperature. After measuring and drawing up several copies of the act according to the number of participants in the measurement, the document is sent to the authorities that approve or do not approve the fact of the need for recalculation.

IN winter time the measurement is done taking into account the outside temperature and the conditions of thermal insulation of the DHW line.

Features of measurements

1. When measuring the temperature of the hot water supply, the water from the tap must be drained for at least 2-3 minutes;
2. The drain time depends on the scheme for supplying hot water to the measuring tank (for example, from an “independent” pipe or from a valve in a bathroom or kitchen).

The Code of the Russian Federation on Administrative Violations contains Article 7.23, which provides for penalties or administrative sanctions for violation of the regulations for providing the population with hot water supply. Therefore, the measurement and subsequent actions should be carried out officially and documented in order not only to establish the fact of a violation, but also to determine the exact time frame in which the payment for DHW services will be recalculated. In this case, the initial date is the time of drawing up the metering act, the end date for recalculation is the date of checking the compliance of the temperature regime for the supply of hot water after the elimination of an accident, breakdown or other reason for the violation of the schedule. If the management company refuses to recalculate, the applicant has the right to file a complaint with Rospotrebnadzor or the courts.

If violations fall within the scope of Federal Law No. 195 under Article 7.23, then the defendant may be fined, while the amount of the fine for an individual performing person may be 500-1000 rubles, for an organization - 5000-10000 rubles.

When paying for utilities, you have the right to demand that the management company fulfill your obligations in full, and receive the appropriate quality of services and products for your money. Therefore, if you see that the service does not correspond to the declared one, do not be afraid to protect your rights and demand that the company providing the service fulfill its obligations. With complete information about DHW standards, temperature graphs and tolerances you can challenge the illegal actions of service provider companies by accompanying your claims with the relevant documents: measurement reports, statements on recalculation of payment for services, correctly executed complaints to higher authorities - Rospotrebnadzor or the court.

What to do if water does not meet the requirements of SanPiN

If you have a need to recalculate payments for inappropriate hot water delivery services, then your actions must take place in the legal field, namely, comply with the requirements of government decree No. 354 Russian Federation, which establishes the rules for the provision of public services to consumers.

Requirements that will govern your actions as an aggrieved consumer:

1. If you find a violation, then you must inform the dispatcher in writing or orally. In any case, do not forget to indicate your coordinates - personal data, address, reason for contacting. The dispatcher is obliged to register your appeal and give it a go;
2. In response, the dispatcher must provide you with his data, the registration number of your application and the time of its submission;
3. the fact of violation of the provision of services must be checked by the dispatching service and recorded. For this, an additional check of the violation is carried out together with the applicant, about which an act is drawn up. According to clause No. 108 of Decree No. 354, such an inspection must be organized no later than two hours after the receipt of the claim. Other time is agreed with the applicant;
4. After the audit, an act must be drawn up, as a result of which violations will be eliminated. The document must contain a description of the violation, if it was detected, how and with what the control measurement of the DHW temperature was carried out, the time of measurement and the address at which all the described actions were carried out;
5. For each participant in the audit, a copy of the act is drawn up, the applicant must also have one copy.

If you, as the applicant and the injured person, do not agree with the results of the check and measurements, you can request an additional examination. The repeated check is coordinated and carried out in the same way as the primary one, only the expert already participates in it. If at re-check the fact of the violation is not confirmed and recorded, then the costs of the examination are borne by the applicant.

Actions after receipt of the act

After you have completed all the documents and received an act of violation of the quality of utilities for the delivery of hot water, your next step is to file a request for recalculation of payment. You can find out the time for which the recalculation should be made from the information above.

Term of violation temperature chart counts:

1. From the time of bringing information about the violation to the dispatcher;
2. Until the time of the parameter recovery check.

If the correct DHW has not been restored within this time, then the service with a quality problem is considered incomplete, which means that you have the right to re-claim.

What temperature cold water in a faucet?

It depends on the time of year, since the temperature of the water in the pipes is determined by the temperature of the water in the reservoir from which the water is taken, and the temperature of the soil at the depth of the passage of water conduits. As a result, in summer it is 16-20 degrees, in winter 4-5. The fact is that at +4 degrees water has its maximum density (it sinks to the bottom), so in winter the water temperature in reservoirs is exactly that.

In general, the water temperature in main pipes in winter it can even be negative. The fact is that with increasing pressure, the freezing point of a liquid decreases - for water by about 1 degree per atmosphere. Therefore, in winter, during severe frosts, the pressure is noticeably increased (up to 10 atm instead of the usual 3-5), such water will remain liquid up to -10 degrees.

Of course, the temperature of cold water in the tap depends on the season, but not as much as colleagues wrote. The average water temperature is somewhere around 10-12 degrees and can still vary by 1-2 degrees depending on the season. Namely, this temperature is determined by the temperature of the earth at the level of 1.5 meters underground, which is approximately the same in winter and summer. Remember ordinary village wells, in which the water is approximately equally cold both in winter and in summer, although the wells are somewhat more dependent on the season. By the way, such a temperature underground keeps up to a depth of several hundred meters, and then it begins to rise

It is impossible to name the exact figure for the temperature of cold water flowing from our tap, it all depends on the time of the year. In winter, the water temperature in the water supply ranges from 4 to 8 degrees, while in summer it can vary from 16 to 20.

There can be no single answer to this question. The temperature of cold water in the tap can vary from about + 10C to + 20-25C.

The water temperature depends on the depth of the well, on the time of year, on how strong the water flow is. Usually the water that flows as soon as we turn on the faucet is just below room temperature, and the more water that drains, the colder it will be.

In different ways, the standard for it, unlike hot water, is not provided. You understand that it all depends on the time of year and the ambient temperature - in the summer you can sometimes take a shower with almost no single tap with cold water

What is the temperature of cold water in the plumbing hard to say.

For example, at work, cold water comes out of the tap in winter (36 -37 degrees), since the pipes go next to the heating ones.

And at home, the temperature of cold water from the tap is 10 degrees (underground well).

In well-appointed apartments in large cities, cold water tap water flows 15 - 20 degrees.

Indeed, there are no standards for the temperature of cold water, at least I did not find them, there are local recommendations for service organizations that the temperature of cold water in the tap should correspond to the range from +4 to +20 degrees. Probably, the lower limit is valid for the winter season, and the upper one for the summer. Of course, when water is taken from open sources, its temperature will depend on the air temperature and warm up in summer and cool down in winter. But after all, there are such things as a malfunction of the mixer, when somewhere the neighbors do not have a meter and check valve hot water is mixed with cold water. At one time, my friend had cold water running at a temperature of +25, and this is a clear overheating.

It even became interesting to me, but really what is the temperature of cold water in the tap? so I took a thermometer and measured the temperature of cold water, the thermometer showed +11 degrees Celsius, and it seemed to me that the water temperature was slightly lower, but I was wrong, well, what happens.

Well, I can't agree with the answers above. It's probably just a given standard.

No one can tell what the temperature of the water is. Not all and not everywhere is water from reservoirs (terrestrial). There are wells and from them the water is colder, the longer the flow, the colder it becomes.

In the village with my grandmother and in 40 degrees below zero leak if the faucet is not closed all the way. And the pipe stretches along the top of the earth.

Until the water flows, it does not freeze, our springs flow all year round.

Therefore, I think it is difficult to say which one, everywhere is different. Although the springs probably have the same temperature.

The temperature of the water in the tap will depend on the time of year on this moment. In summer the water will be warmer for obvious reasons, in winter it will be colder.

Approximate t water in winter is 4-6 degrees, in summer 18-20.

In spring or early autumn, the temperature of cold water in the tap is kept around 10-14 degrees.

According to sanitary standards, hot water from the tap should be from 60 to 75 * C. If the water temperature is less than 60 * C, then you need to require recalculation.

17.03.2011 I call the control room with the requirement to measure the temperature of the water. According to the government decree of 05/06/2011 N354 "On the provision of communications services to owners and users", the procedure should be as follows:

106. A report on a violation of the quality of a public service can be made by the consumer in writing or orally (including by telephone) and is subject to mandatory registration by the emergency dispatch service. In this case, the consumer is obliged to report his last name, first name and patronymic, the exact address of the premises where a violation of the quality of the utility service was found and the type of such utility service. An employee of the emergency dispatch service is obliged to inform the consumer of information about the person who received the consumer's message (last name, first name and patronymic), the number for which the consumer's message is registered, and the time of its registration.

107. In the event that an employee of the emergency dispatch service of the contractor knows the reasons for the violation of the quality of the utility service, he is obliged to immediately inform the consumer who has applied and make an appropriate note in the message log.

108. If the employee of the contractor's emergency dispatch service does not know the reasons for the violation of the quality of the utility service, he is obliged to agree with the consumer on the date and time of the verification of the fact of violation of the quality of the utility service.

109. At the end of the audit, an audit report is drawn up. [...] The verification act is drawn up in the number of copies according to the number of interested persons participating in the verification, signed by such persons (their representatives), 1 copy of the act is transferred to the consumer (or his representative), the second copy remains with the contractor, the remaining copies are transferred to the interested parties participating in the test.

Complaint about the refusal to recalculate the payment for hot water.

On March 17, 2011, at my request, due to the low temperature of the hot water supply, the chief engineer of ZhEU-54 LLC Khairetdinova Kh.Kh. the temperature of hot water in the bathroom and in the kitchen was measured.

After a 5-minute drain of hot water, the temperature of the pipes was measured. Since in the bathroom the hot water in the faucet comes from the pipe of the heated towel rail, the temperature in the act is indicated as "return temperature (p \ dry): 40.5 * C". Measurements of hot water in the kitchen in the act are indicated as "DHW temperature at the supply: 50 * C".

Provided for by paragraph 74 of Decree of the Government of the Russian Federation of 23.05.2006 N 307 "On the procedure for providing public services to citizens", a repeated temperature measurement was made only on April 12. The hot water temperature in the bathroom was 44*C.

To my request to recalculate the payment for hot water supply, I received a response dated April 11, 2011 No. 766 with the following content: "according to the act, the temperature of the hot water supply is 50 * C, the temperature in the bathroom was not measured. The temperature of the hot water supply corresponds to the standard values, the recalculation is not performed." Thus, among other things, there is a discrepancy in the answer with the fact that the temperature of the hot water in the bathroom was measured and was equal to 40.5 * C

I did not agree with this decision and on April 19 sent a second request, in which I demanded a recalculation in accordance with paragraph 6 of Appendix No. 1 of Rules 307. In the answer of 04.25.2011 No. 864, all my arguments were ignored and again there was only a reference to paragraph 5 of Appendix No. 1 of Rule 307.

I insist that the recalculation should be made in accordance with paragraph 6 of Appendix No. 1 of Rules 307, since there is a violation of sanitary standards and the presence of paragraph 5 of Appendix No. 1 of Rules 307 does not mean that the management company has the right to violate sanitary norms.

So, according to SanPiN 2.1.4.2496-09:
1.2 These sanitary rules are binding on all legal entities, individual entrepreneurs whose activities are related to the organization and (or) provision of centralized hot water supply systems.
2.4. The temperature of hot water at the draw-off points, regardless of the heat supply system used, must not be lower than 60 °C and not higher than 75 °C.

According to clause 6 of Appendix No. 1 of the Rules "On the Procedure for Providing Public Services to Citizens", approved by Decree of the Government of the Russian Federation of May 23, 2006 N 307, one of the requirements for the quality of public services in terms of hot water supply is the constant compliance of the composition and properties of hot water with sanitary norms and rules.

The fact that such an indicator as water temperature refers to the properties of water follows from the interpretation in the aggregate of the provisions of SanPiN 2.1.4.2496-09 (in particular, paragraph 2.1.) And Rules 307 (paragraph 6 of Appendix No. 1).

According to paragraph 6 of Appendix No. 1 of Rules 307, it is stipulated that deviation of the composition and properties of hot water from sanitary norms and rules is not allowed, if the composition and properties of water do not comply with sanitary norms and rules, payment is not made for each day the provision of communal services of inadequate quality (regardless of indications metering devices).

In addition, the requirement of SanPiN 2.1.4.2496-09 to maintain a hot water temperature of at least 60 * C does not contradict, but only tightens the requirement of paragraph 5 of Appendix No. 1 of Rule 307, according to which the temperature of hot water must be at least 50 * C for closed systems district heating.

ASK:
1) bring OAO "UZHKH Kalininsky district of the urban district of Ufa RB" to administrative responsibility under Part 2 of Art. 14.4 of the Code of Administrative Offenses and Art. 6.4 Administrative Code
2) issue an order to recalculate the payment for hot water supply for March in accordance with paragraph 6 of Appendix No. 1 of Rule 307, considering the period for the provision of utilities of inadequate quality from March 17, 10:00 to March 31, 24:00
3) due to the fact that the answer to my request dated April 19 was issued only on April 25, I ask you to warn OJSC UZHKh of the Kalininsky district of the urban district of Ufa of the Republic of Belarus about the inadmissibility of violating the requirements of paragraph 49, subparagraph "I" of rules 307, according to to whom a notice of acceptance of this requirement and subsequent satisfaction or refusal to satisfy it, indicating the reasons for the refusal, must be sent to the applicant within two working days, otherwise it is possible to initiate an administrative case under Part 1 of Article 14.8 of the Code of Administrative Offenses
4) due to the fact that SanPiN 2.1.4.2496-09 does not provide for standards according to which a deviation in the water temperature during the first minutes would be allowed, please explain to ZhEU-54 LLC that the water temperature should be measured without first draining the water. *

10.05.2011 a whole delegation arrives to measure the water temperature: a representative of Rospotrebnadzor, an employee of the Center for Hygiene and Epidemiology in the Republic of Belarus, the chief engineer of the ZhEU-54, two important representatives of the Kalinin UZHH.

23.05.2011 comes the answer from Rospotrebnadzor:


1.06.2011 UZHKh announces:

Receipt arrives:

16.06.2011 just in case, I am writing a statement with a request to explain exactly how the recalculation was calculated:

In accordance with paragraph 49 (subparagraph "p") of the Decree of the Government of the Russian Federation "on the procedure for the provision of public services to citizens" dated May 23, 2006 N 307, I PLEASE, no later than 3 working days, provide documents confirming the correctness of the recalculation of fees for hot water supply in receipts for payment for June 2011

21.06.2011 ERCC issues a certificate. The text is hard to read, but the bottom line is that the size of the return was calculated by the formula: (<Тариф горячей воды> - <Тариф холодной воды>) * <Объём горячей воды> * (<количество дней с температурой ниже 60 *С> / <количестве дней в месяце>)

1. SanPin: http://www.rg.ru/2009/05/22/sanpin-dok.html
2. Old ruling: http://base.consultant.ru/cons/cgi/online.cgi?req=doc;base=LAW;n=114260
3. New Decree:

The 2019 standards that determine the temperature of hot water supplied to the room are established by a special document - the SanPin order. Just like last year, this indicator remained unchanged, which means that all Russians living in multi-storey buildings have the right to demand from the service organization the full provision of comfortable living in apartments, including hot water.

It should be noted that the problem is not even that the water has temperature regime not quite suitable for use. The problem is related to the danger posed by a water supply that is treated contrary to accepted technology. Today we will talk about what norms are in force in Russia and what rights the residents of MKD are endowed with.

Not every owner knows that the water temperature is determined by the water supply system. For each type of plumbing device, the indicator is set to its own, such as:

• for an open system - from 60 degrees Celsius;
• V closed system- from 50 degrees Celsius.

According to the standards of 2019, the DHW temperature should not be higher than 75 degrees. The top level is no longer dependent on the type and configuration of the system.

This standard must be observed very strictly, and there are several well-founded reasons for this. In particular, we are talking about such important points:

• too low a temperature indicator can cause the liquid in the pipes to become viscous, and infectious agents will begin to appear in it. When the temperature threshold is observed, harmful bacteria die and do not reach the human body;
• Excessively hot water can cause severe burns to the user. Even at a temperature of 55 degrees, the risk of getting burned is very high, so to avoid such a situation in open system water supplies usually “mix in” cold water as well;
• an excessive increase in the temperature regime of hot water supply can lead to deformation of parts of the plumbing system made of plastic. The danger of this kind began to rise, especially in last years when people more and more often install plastic pipes in the apartment.

It will be very difficult to find the guilty person here, since there were no measurements of the temperature of hot water initially. This means that compensation will also not work.

What deviations from the norms are allowed?

A sharp drop and rise in the temperature of the hot water supply can lead to serious violations and failures in the water supply system and even to possible injuries to citizens. However, there are a number of permitted deviations from the established standards. It is about the following points:

• in the daytime (from 5 am to 24 pm), the water temperature can be lowered by no more than 3 degrees, that is, up to 57 degrees Celsius;
• at night (from midnight to 5 am), the maximum possible drop threshold is 5 degrees, that is, up to 55 degrees Celsius.

Suspension of DHW can occur in two situations. In the first case, we are talking about an accident. The second option is to carry out planned preventive measures. In any case, the occupants should not suffer, and the maximum allowable hot water shutdown period is 4 hours.

Ways to find out the temperature regime of water

To defend your point of view and receive compensation for violation of rights, it is not enough to go to the Criminal Code or write. It is necessary to present them with irrefutable facts that not too much flows from the tap. warm water, preferably obtained empirically and not subject to doubt.

When an injured tenant wants justice and compensation, the first thing you need to do is find out what the property is doing at the moment. The procedure is quite simple and short. Moreover, no complicated and obscure devices are required for this.

To get the information you need, you will need to arm yourself with a simple thermometer with a scale of 100 degrees. It is this device that is suitable for measuring the desired indicator. When using the device, you will need to strictly follow the specified algorithm. This will give you the most accurate results. The procedure should be as follows:

1. Open the hot water faucet and wait at least 3 minutes. This makes it possible to remove the accumulated liquid, the performance of which is somewhat lower.
2. Substitute a glass under the jet and hold it so that the water overflows it. You can’t just take water into a glass and take it to the table, because during this time it can cool down by a couple of degrees.
3. It is important to lower the thermometer carefully into the glass closer to the center.
4. After the reading stops rising, you can record the data.

If the temperature obtained is below the permitted one, then it will be necessary to file a complaint with the Criminal Code or the housing and communal services department. If there is no reaction, then the next instance for a complaint is the prosecutor's office and the court.

Conclusion

In conclusion, it is worth noting that if the temperature of hot water drops below 40 degrees Celsius, the tenant will pay for it as for cold water supply. During the time of violation of existing standards, a citizen also has the right to demand a recalculation.

It is considered part of human comfort, like electricity, gas, heating. It serves for daily needs.

There are rules for the supply of utilities, sanitary standards, where it is prescribed what standard for the temperature of hot water in an apartment should be. All this is regulated by law. What should be the temperature of hot water in the apartment?

Basic norms

The standard for the temperature of hot water in the apartment is set by SanPiN. This indicator can be at the level of 60-75 degrees. There are also other rules:

• not less than 60 degrees - in open heat supply;
• not less than 50 - indoors;
• no more than 75 - for both systems.

It is this standard for the temperature of hot water in the apartment that must be observed. This is necessary in order to completely eliminate harmful bacteria and viruses. But if the indicator is set above 55 degrees, then there is a risk of getting burned. Because of this, hot water is used along with cold water.

The temperature standard for hot water in an apartment in winter does not differ from the established indicator. Residents should be in control. If this does not meet the standards, then it is important to contact the competent authorities in a timely manner to resolve the issue.

A temperature above 75 degrees leads to breakdown plastic section plumbing, which is in many modern apartments. Deviation includes even a slight increase or decrease in performance. There must be a minimum, even if communications and heating equipment are old. The standard for the temperature of hot water in the apartment is indicated in the contract concluded between the client and the service provider.

Why is temperature control important?

Temperature control is an important necessity. Failure to comply with the rules leads to the following consequences:

• bacterial reproduction: with low temperatures, bacteria develop very quickly, which is harmful to humans;
• burn: very hot water causes damage to the skin, which is why it is important to comply with the rules.

It is for these reasons that there should be normal temperature hot water in the apartment. The norm allows ensuring the rights of citizens.

Reasons for the drop in temperature

Although there is a standard for the temperature of hot water in an apartment, there are still reasons why a decrease in temperature is possible:

• emergencies in the water supply or communications;
• performing preventive maintenance and repair of network communications.

When performing such activities, hot water is turned off, which does not affect the quality of life of people. But there are norms where the maximum shutdown time is indicated:

• 8 hours per month;
• no more than 4 hours in a row;
• no more than 1 day in case of an accident.

If the deadlines have been extended, then a recalculation of the payment for services is required. A reduction of 0.15% is required.

Checking the norm

Utilities must comply with the standard for the temperature of hot water in the apartment. The general provision of the document includes the rules for checking compliance with the standards. Residents need to be able to check the water temperature. If there are deviations, then you need to file a claim. The water test procedure includes the following steps:

• you need to open the tap, and let the water drain for about 2-3 minutes, during which time the cooled liquid will be eliminated;
• then you need to pour water into a special glass;
• a sensitive thermometer with a scale of 100 degrees must be immersed in the container;
• you should wait for the thermometer to heat up, after which the readings are recorded.

Although the temperature standard is in a wide range, there may be some deviations. During the day, the indicators differ by 3 degrees, and at night up to 5. For every 3 degrees, a tariff reduction of 0.1% is required.

Where should you apply?

If deviations from the norms were noticed, then it is necessary to contact the housing and communal services. When the reason lies in the accident, the dispatcher will notify you of the duration of the execution repair work. If there are no reasons for lowering the temperature, then an application should be drawn up and submitted.

Consideration of complaints from the population is carried out quickly. To be sure that the application is considered, you need to write down its number, as well as fix the time of the call, the name of the person who accepted the claim. With the persistence of a person, measures must be taken to restore the temperature of the water. If it is not more than 40 degrees, then the tariff should be like for cold water supply.

What to do if the water is of poor quality?

The temperature is set according to SanPiN. The document also indicates other norms that ensure the quality of human life. The water should be clear, without taste or smell. Services are charged, so if something does not fit the norms, you need to complain. Where should I go if there is poor quality water?

Users need to do the following:

• you should call to tell about the receipt of low-quality water, after which you should ask the dispatcher for the registration number of the application;
• within a few days, an inspector from a company or housing department should come, who draws up an act on the non-compliance of water with proper quality;
• if the engineer is not available, then you should call an employee of the house management company or neighbors and draw up a document in which everyone signs.

The finished document has legal force, therefore, an application is drawn up on its basis. The complaint should be written in almost the same way as for temperature. It is necessary to write an application for the head of the housing inspectorate, indicating the regulatory legal acts and the time for consideration of the document. Only as the reason it is necessary to designate "poor-quality water".

After that, a response from the inspector should come, and you can wait for the solution to the problem. A collective application significantly speeds up the review procedure, so the water quality will soon be restored.

Drafting a complaint

In case of violation of consumer rights, a claim is made. It is necessary to write it in a generally accepted way, in a neat and legible handwriting. It is important to indicate to whom the application is intended. Usually the document is drawn up for the head of the management company, which is the supplier of water.

Be sure to indicate all the facts: calls, appeals to employees with applications, visits to the management company. Written complaints are dealt with much faster, so the results from them will be noticeable soon. It is necessary to save the drawn up acts, documents. All this will come in handy if there is inaction on the part of the service provider.

When is a recalculation needed?

The temperature standard for hot water in an apartment in the summer does not differ from generally accepted rules. Due to deviations, the value must be changed for the period during which the rights of the consumer were violated. There are principles of payment for utilities, which are enshrined in the Decree of the Government of the Russian Federation. There you can also find information about the provision of low-quality services, and the rules for their payment.

Hot water must flow uninterruptedly, and with the proper temperature, quality. Recalculation is made when the deviation from the norm is 3 degrees. And this applies to the increase and decrease in temperature. The cost of the service should be reduced by 0.1%. If the indicator is less than 40 degrees, then the service is paid as for cold water.

To reduce the cost for days or hours, if water was supplied, it is necessary in the following way:

• the number of days must be divided by the number of days in the month;
• the resulting amount should be multiplied by the tariff.

The answer will be the amount that is considered a discount for the supply of low-quality water. These simple advice will help you with all your questions. Such problems must be solved boldly, because personal money is paid for them. Consumer requests are usually satisfied, and the supplier improves the quality of services.